Lead Product Design (Agentic E-commerce)

Lead Product Design (Agentic E-commerce)

Location: London (Hybrid)

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About This Role

Design at Swap is about balancing curiosity and a genuine love for innovation with real care for detail and craft.

We’re a growing team with a culture rooted in openness, trust and support. We welcome change, we experiment often, and we learn together. Every opportunity is a chance to push ourselves and the experience forward.

At Swap, we truly value the role of Product Design in shaping the future of AI and e-commerce.Design is supported across the business and treated as an equal partner in how we build technology.

What We Are looking For

We’re looking for a Lead Product Designer to define the next chapter of our agentic platform. You’ll create AI native experiences that don’t exist today, predictive, assistive and autonomous workflows that guide users, take action on their behalf and remove complexity. There are no patterns to follow and nothing to copy. This is a new frontier, and you’ll have the freedom to make your mark.

This role will grow as big as you want it to. Your ambition and hunger will be the only limit.

If you’re a maker at heart, always exploring new ideas and excited by the future of e-commerce and shopping experiences, this could be the perfect place for you.

What you’ll be doing

• Working end-to-end across the entire Product Development lifecycle, from research and discovery to deep exploration, high-fidelity design and continuous iteration.
• Making AI feel human by translating complexity into clarity and designing with genuine empathy, warmth, and emotional intelligence.
• Combining A/B testing, behavioral psychology, and quantitative analysis to validate design hypotheses and reveal what genuinely moves the needle.
• Partnering closely with Product, Engineering and Marketing to uncover opportunities, shape roadmaps and ensure thoughtful, high-quality implementation.
• Juggling rapid experimentation with scalable, long-term solutions and knowing when to move fast and when to dig deeper, when to push and when to pull.
• Contributing to the evolution of our Product Design processes and ways of working, helping to build a culture that’s positive, inclusive, accountable, and fun!

What you’ll need

• 8+ years of experience solving complex problems in fast-paced, multi-product environments.
• A deep interest in AI and a genuine desire to invent new UX patterns that don’t exist yet.
• A track record of driving value and measuring the impact of design beyond just shipping features.
• Experience mentoring designers while still loving hands-on craft.
• Strong expertise with Figma and Design Systems, and a passion for creating functional, beautiful and coherent experiences.
• Excellent collaboration and communication skills across cross-functional teams.
• The ability to make clear, thoughtful product and design decisions in ambiguous or complex problem spaces.
• Strong visual design skills with a sharp eye for detail and a commitment to producing polished, high-quality work.
• A creative mindset with the confidence to explore unconventional ideas and push boundaries when solving difficult problems.

Benefits

• Competitive base salary.
• Stock options in a high-growth startup.
• Competitive PTO with public holidays additional.
• Private Health.
• Pension.
• Wellness benefits.
• Breakfast Mondays.

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.