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Engineering Manager - Runtime & Services

Aliso Viejo, California, United States

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is seeking an experienced Engineering Manager to lead our Runtime & Services team — a foundational engineering team that provides shared services, libraries, and frameworks powering service development across the company.
This team owns and operates a broad portfolio of internal engineering capabilities, including:
  • A high-performance, cross-language runtime environment and reusable service templates
  • Core engineering primitives like distributed caching, eventing, and configuration management
  • Shared internal packages and SDKs across C#, Python, and JavaScript
  • Platform-wide Document Management Services and Content Management Sub-System
  • Company-wide Messaging Infrastructure, including transactional email, SMS, and push notifications
As Engineering Manager, you’ll lead a team of talented engineers building these services and driving adoption across the org. You’ll collaborate with technical leaders and service owners to abstract complexity, enforce consistency, and enable teams to deliver high-performance, scalable systems quickly and reliably.

Location: Hybrid (3 days in office/2 days remote) – New York, NY, Santa Monica, CA, or Aliso Viejo, CA

About the Team: 

Our mission is to empower StubHub engineers by providing performant, reusable, and intuitive core services and SDKs that abstract away complexity and address the most common service development challenges: configuration, messaging, caching, service scaffolding, and cross-domain integration. Including: 
  • Cross-language runtime environments and reusable service templates
  • Shared packages and libraries for consistent development experiences
  • Internal platforms such as:
    • Document Management Service
    • Content Management Sub-System
    • Messaging Frameworks powering transactional Email, SMS, and Push notifications
  • Foundational infrastructure like distributed caching and configuration services
We support teams in building faster, safer, and more reliable services while encouraging consistency, observability, and engineering best practices.

What You’ll Do: 

  • Lead the team in building, evolving, and maintaining core engineering services and internal platforms:
    • Messaging systems used across StubHub for transactional communication (Email, SMS, Push)
    • Content and Document Management services
    • Runtime host environments and reusable service scaffolds
    • Distributed caching strategies and configuration management tooling
    • Internal SDKs and cross-language shared packages
  • Establish and promote best practices for service integration and performance
  • Ensure internal services are intuitive, reliable, and optimized for developer adoption and scalability
  • Drive consistency and high standards across all team-owned APIs and developer interfaces

What Success Looks Like: 

  • Meaningful improvements in customer-facing metrics (e.g., performance, reliability, relevance). 
  • On-time, high-quality delivery of initiatives tied to company objectives. 
  • Clear evidence of team growth, engagement, and performance. 
  • Demonstrated improvement in team operational metrics (e.g., velocity, quality, incident reduction). 
  • A strong pipeline of internal talent and a team that continuously improves its impact-per-head over time. 

What We’re Looking For: 

  • 7+ years of engineering experience, including technical ownership of production systems and business-critical software. 
  • 2+ years of people leadership experience, with a track record of hiring and developing high-performing teams. 
  • Strong technical background in backend, infrastructure, APIs, or data systems (Java, C++, Python, or similar). 
  • Proven ability to drive execution, define clear success metrics, and solve complex problems with data and rigor. 
  • Skilled in managing ambiguity, prioritizing ruthlessly, and delivering under tight timelines. 
  • Deep understanding of distributed systems, service design, integration patterns, and system performance Strong collaboration and communication skills with the ability to influence stakeholders across org boundaries

What We Offer:
  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

Salary Range

$300,000 - $400,000 USD

About Us 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found here
 
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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