Back to jobs
New

Operation Innovation Associate

Jakarta, Jakarta, Indonesia

About the Role

This role focuses on improving productivity and scalability across Operations by strengthening tools, systems, and processes. You will help build, optimize, and scale operational frameworks that support growing business needs, reduce manual effort, and enable teams to work more efficiently. Working closely with Operations, Product, Engineering, and external vendors, you will play a key role in ensuring our operational tools and workflows are reliable, scalable, and fit for long-term growth.

What You Will Do

  • Drive operational excellence by improving productivity and scalability across Operations through operational optimization, automation, and tooling.
  • Own the reliability, scalability, and maintenance of operational systems (e.g. CRM, automation tools, internal platforms), ensuring they continue to support business growth over time.
  • Support change management and optimization of existing systems and workflows, including enhancements to current setups and support for new implementations.
  • Act as an automation and AI enabler by identifying and implementing automation and AI use cases across operational processes to improve scalability, throughput, and consistency.
  • Working closely with Operations, Product Managers, Engineering, and vendors to build scalable operational frameworks and solutions.
  • Project manage innovation and improvement initiatives end-to-end, including planning, prioritization, coordination, testing, rollout, adoption, and tracking measurable impact.
  • Establish scalable documentation, SOPs, and playbooks to ensure operational consistency and resilience.

What We Are Looking For

  • Able to communicate fluently in English, and it will a great plus if candidate is also fluent in Mandarin 
  • At least 1 year of hands-on experience working with productivity solutions, automation tools, or AI-related initiatives.
  • Competency in process design, with a strong understanding of how tools, workflows, and processes support scalability, not just day-to-day execution.
  • Strong project management capability, including managing priorities, timelines, dependencies, status updates, and stakeholder expectations across initiatives.
  • Able to operate in fast-paced environments where systems and processes are continuously evolving.
  • Detail-oriented, self-driven, and comfortable owning initiatives end-to-end.
  • Strong analytical skills with the ability to troubleshoot and improve complex operational processes.

Create a Job Alert

Interested in building your career at StraitsX? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

 

When you apply to a job on this site, the personal data contained in your application will be collected by Fazz Financial Group Pte. Ltd. and/or its associated companies (“Controller”). The Controller’s data protection officer can be contacted at dataprotection@straitsx.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under the First Schedule, Part 3, Paragraph 10 of the Personal Data Protection Act (PDPA) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. You are responsible for ensuring that the personal data you provide is accurate and complete. If you provide us with personal data relating to another individual (for example, as a referee or emergency contact), you represent and warrant that you have obtained that individual’s consent in accordance with applicable data protection laws (including the PDPA) for us to collect, use, and disclose their personal data for the purposes described above. You also confirm that you have retained proof of such consent and will provide it to us upon request.

Access to your personal data will be limited to authorized personnel involved in the recruitment and hiring process. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The Controller will ensure that such transfers are subject to arrangements that provide a standard of protection comparable to that under the PDPA.

In accordance with Section 25 of the PDPA, the Controller will cease to retain documents containing your personal data, or remove the means by which the data can be associated with you, as soon as it is no longer required for (a) the purposes for which it was collected, or (b) for legal or business purposes, including considering you for future opportunities. Under the PDPA, you have the right to request access to your personal data, to request that your personal data be rectified, and to withdraw your consent to the processing of your personal data. To exercise these rights or to withdraw your consent, you may contact the Controller’s data protection officer using the details above.

Please note that providing your personal data is necessary for us to evaluate your job application. If you do not provide the required personal data, or if you later withdraw your consent to its collection, use, or disclosure, the Controller will not be able to process your application, and your candidacy for employment will not be considered. For more information on how we handle personal data, please refer to our Privacy Policy at https://www.straitsx.com/legal/privacy-policy.