Key Account & Growth Manager – E-commerce (China Market)

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE MISSION

We’re looking for a driven and strategic Key Account & Growth Manager, reporting to our VP of Strategic Growth, to lead our growth with companies based in China, willing to sell into the EU market. You will manage a portfolio of active merchant partners and oversee the development of the market, including a broader long-tail segment, with the key objective of helping Chinese merchants expand successfully into European markets.

This is a high-impact, hybrid role combining account development, commercial strategy, and operational prioritisation. You will work cross-functionally with integration, marketing, and product teams to ensure long-term merchant success and scalability of our Buy Now, Pay Later solution across borders.

WHAT YOU WILL DO

• Manage a portfolio of existing active Chinese E-commerce merchants, supporting their commercial success and identifying growth opportunities;
• Oversee and develop new merchant acquisition focusing both on enterprise and a larger long-tail segment, using scalable approaches to prioritise effort and maximise impact;
• Support Chinese merchants in their expansion across European markets, advising on localisation strategies and GTM optimisation;
• Lead commercial activities: performance reviews, upselling of premium services (e.g., Media Packages, Affiliation), and contract renewals;
• Coordinate with payment partners such as Adyen to ensure a seamless checkout and settlement experience for merchants expanding to European markets;
• Analyse data and market trends to identify actionable insights and translate them into clear commercial plans;
• Guide merchants through onboarding and integration processes in close collaboration with internal teams;
• Partner with Marketing to run co-branded campaigns aimed at increasing visibility and driving transactions;
• Act as the voice of your merchants internally, advocating for improvements in our product and commercial offering;
• Stay up to date with trends in Chinese E-commerce and European retail ecosystems;
• Travel as needed for merchant visits, events, and trade fairs (up to 30%).
  
  

WHO YOU ARE

• Native Mandarin Chinese speaker is an absolute must;
• Full Business fluency in English (spoken and written);
• 3+ years of experience in account management, business development, or consulting, ideally in E-commerce, SaaS, or payments;
• Familiarity with payment providers such as Adyen or other enterprise-level PSPs is a plus;
• Strong ability to grow and retain key accounts through consultative and data-driven approaches;
• Experience working with high-volume merchant segments and managing prioritisation at scale;
• Excellent commercial judgement, communication, and negotiation skills;
• Proficient in using CRM tools (e.g. HubSpot) and tracking KPIs within structured sales processes;
• Familiarity with the Chinese digital and payment ecosystem, and understanding of cross-border commerce dynamics.
  
  

WHY JOINING US

This is a rare opportunity to shape how Chinese merchants connect with European customers through one of the most innovative payment models in the market. If you're excited by the challenge of scaling partnerships at volume while delivering tailored value, this role is for you.

HIRING PROCESS

• A quick chat with one of our Talent Acquisition team members
• A first set of interviews with the VP Strategic Growth to deep dive into your experiences and better understand your motivation - for sure at least one of these will be face to face
• A case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders
• A final chat with Simone (our CEO) where he will share and assess the Scalapay Values

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. 

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.