Junior Customer Service Agent (m/f/d)- Italian Speaking

Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global +150 trillion euro market. 

Raisin works with over 300 banks. Today, the platform holds over 75 billion euros in assets from around one million customers which have accrued over 5 billion euros in interest with their investments.

Team

Are you passionate about helping customers and delivering outstanding service? Join our Customer Service (Contact Center) – 1st Level Italian team at Raisin and support our Italian-speaking customers with a first-class service experience.

In this role, you’ll be the first point of contact for our customers, supporting them mainly via phone and email (with live chat planned for the future). Your focus will be on service and support, not sales or investment advice, helping customers navigate our financial products and processes with confidence.

If you’re an active listener, solution-oriented, and eager to grow your career in an internationally oriented FinTech company, we’d love to hear from you.

Your Responsibilities

• Become a trusted contact person for our customers by quickly developing strong knowledge of Raisin’s products and processes
• Independently handle customer inquiries via phone and written communication
• Support customers with questions related to account opening, the investment process, and basic tax topics
• Actively listen to customer needs and provide effective, customer-oriented solutions
• Work closely with colleagues across Customer Service and other Raisin teams to ensure smooth collaboration
• Contribute to a positive customer experience and high customer satisfaction through your friendly and professional manner
• Share and implement ideas to continuously improve processes and ways of working

Your Profile

• Italian at C2 level, both written and spoken, allowing you to communicate confidently and professionally with customers
• A good command of English for smooth collaboration in an international environment
• Experience in customer service or customer support — or a strong communication background from another industry with a willingness to learn
• A genuine enjoyment of communicating with customers via phone and email, always aiming to find the right solution
• The ability to multitask, set priorities, and stay calm under pressure, even during busy periods
• Curiosity for complex topics, with an interest in modern finance and capital markets
• Confidence using digital tools and strong IT skills, particularly with Google Workspace
• High quality standards, reliability, and the ability to maintain an overview in fast-paced situations
• Based in Berlin and motivated to work in an international, diverse team
• Additional language skills such as German, Dutch, or Spanish are a plus, but not required

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

Raisin Applicant Privacy Policy

We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.

We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.