AMS Transformation and Transition SME

NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.

We are looking for AMS Transformation and Transition SME

• The AMS Transformation and Transition SME will be responsible for a range of critical activities that directly contribute to the success of the outsourcing RFP.
• These responsibilities are detailed below, mapped in relation to the key activities outlined plan.
• Defining the service vision (what I expect from the services).
• Collaborate with internal stakeholders (IT, business units, operations) and external consultants to articulate a clear and comprehensive service vision for Cemex's future AMS landscape.
• This involves translating high-level business needs into precise technical and functional requirements.
• Documenting the AS-IS (Inventories, documents, KPIs, etc.).
• Lead the documentation of the current (AS-IS) AMS landscape, including developing comprehensive application inventories, detailing existing configurations, integrations, and inter-application dependencies.
• Preparation and review of SOWs.
• Contribute technical and functional expertise to the drafting and thorough review of Statements of Works (SOWs) for AMS.
• This includes ensuring scope definition, clear articulation of deliverables, detailed technical requirements, and acceptance criteria.
• Preparation and review of the RFP.
• Provide critical and comprehensive input for the development of the overall AMS Request for Proposal (RFP) document, ensuring it clearly outlines specific needs, strategic objectives, and transparent evaluation criteria.
• Analysis of RFP responses and shortlisting.
• Objectively evaluate the technical and functional aspects of all submitted vendor proposals against Cemex's predefined evaluation criteria and specific requirements.
• Support in Day-to Day operations.
• Involvement in day-to-day operations is expected during the transformation and transition process to gain first-hand knowledge of the current operation, which can serve as input for definitions and evaluations.

Required Experience:

• A minimum of 5-7 years of progressive experience in Application Management Services, IT Operations, or a closely related field, preferably gained within a large-scale enterprise environment (e.g., manufacturing, construction, or a similar industry relevant to operations).
• The candidate must demonstrate expertise in managing and optimizing complex enterprise applications, encompassing a comprehensive understanding of the application lifecycle, routine maintenance, technical support, and strategic upgrade processes.
• Extensive experience in documenting the "AS-IS" state is critical, including the creation of detailed application inventories, technical specifications, comprehensive process flows, and the establishment of relevant performance metrics.
• Proficiency in developing Statements of Work (SOWs) and their review is indispensable, which includes scope definition, clear articulation of deliverables, detailed technical requirements, and robust acceptance criteria for IT services.
• Experience in strategically defining the service vision and articulating clear strategic objectives for IT services is crucial, ensuring strong alignment between technology solutions and overall business goals.
• A strong track record in evaluating vendor proposals, assessing technical capabilities, scalability, and their alignment with organizational needs and strategic direction.
• Previous experience understanding outsourcing consulting methodologies.
• Understanding of ITIL frameworks is required, with specific emphasis on their application within Incident Management, Problem Management, Change Management, Release Management and DevSecOps processes in an AMS context.

We offer:

• Statutory & Major benefits
• Personal Growth
• Competitive salary
• Attractive benefits plan

Come and meet us on: http://www.neoris.com, on Facebook, LinkedIn, Twitter, or Instagram @NEORIS.

Maria Guadalupe Moreno Flores

#LI-MM2