Client Onboarding Quality Manager

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. 
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

At Moniepoint, we are redefining our industry. After 9 years of building products with an obsession to make payments more reliable, and to help business owners achieve financial happiness, we are now building our business in the UK.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role:

Location: Nigeria

We are seeking an experienced and detail-oriented Financial Crime professional to join our team as the CDD Quality Control Manager. In this pivotal role, you will ensure that Customer Due Diligence reviews — particularly around AML screening — meet the highest standards.
To be successful in this role, you will have significant experience in financial crime compliance, with a strong focus on AML screening, PEPs, adverse media, and enhanced due diligence. You are passionate about maintaining high standards and understand the critical role that quality assurance plays in effective financial crime risk management.
You will thrive in a fast-paced, high-growth environment, and bring both a strategic view and a hands-on approach to day-to-day operations.
As a person, you are collaborative, meticulous, and driven by a strong sense of accountability. You are a natural coach and motivator who builds trust and credibility across functions and locations.

What you’ll get to do:

• Deliver the quality control process for CDD reviews, with a focus on AML screening
• Ensure the quality of work performed by CDD Onboarding team aligns with internal policies and procedures
• Provide constructive feedback to the CDD Onboarding team in collaborative manner
• Act as a subject matter expert in AML screening, adverse media, PEP risk, and other financial crime typologies
• Provide timely and constructive feedback to analysts to enhance the quality and consistency of outputs

About you: 

• Minimum 5 years experience in AML/Fincrime in highly regulated environment e.g. Banking, Consultancy firm
• Good understanding and experience of AML, CDD & EDD
• Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
• Strong interpersonal and exemplary communication skills (written as well as verbal).
• Enjoys working in a team environment.
• Can prioritise and manage workflows and multi-task.
• Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
• Desire to go the extra mile to delight our customers. 

Technical skills and attributes for success:

• Strong understanding of AML/CTF regulatory requirements and expectations
• Deep subject matter expertise in AML screening, sanctions, PEPs, and adverse media
• Excellent communication skills, including the ability to deliver constructive feedback and training
• A hands-on, problem-solving approach and the ability to navigate complex or high-risk cases
• Strong attention to detail, organisational skills, and an ability to manage multiple competing priorities

High preference

• ICA or ACAMS qualified
• Law degree 
• UK experience or degree from UK university

What we can offer you 

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. 
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. 
• Compensation: You’ll receive an attractive salary and benefits package, including pension (up to 10% pension matching), health insurance, equity, and annual bonuses.

What to expect in the hiring process:

• A preliminary phone call with one of our recruiters
• An interview with our Hiring manager
• An interview with our CFO, UK
• Final interview with CEO

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.