New

Customer Support QA Specialist

Anywhere
Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
  • Monitor and evaluate Customer Support interactions (chat, email, calls) to ensure alignment with Growe’s quality standards and operational policies;

  • Provide structured and constructive feedback to agents, fostering continuous improvement in service delivery;

  • Create and maintain quality reports reflecting agent performance, key metrics, and improvement trends;

  • Collaborate with the QA, Customer Support, and Training teams to define evaluation criteria and identify areas for development;

  • Participate in calibration sessions and contribute to the creation of consistent QA processes across LATAM;

  • Support documentation and updates of QA guidelines, SOPs, and best practices;

  • Analyze results to propose data-driven action plans and enhance agent performance;

  • Contribute to the implementation of a feedback-driven culture across the Customer Support team.

Experience you’ll need to bring:
  • 1+ years of experience in Customer Support, Quality Assurance, or a similar operational role;

  • Proven ability to assess service quality, identify improvement areas, and communicate clear feedback;

  • Experience in preparing and analyzing reports through tools such as Google Sheets or Excel;

  • Strong written and verbal communication skills with attention to detail;

  • Familiarity with customer service platforms such as Intercom (nice to have), and collaboration tools like Google Workspace and Slack;

  • Advanced or upper-intermediate level of English (written and spoken);

  • Fluent level of Spanish;

  • Experience in data interpretation, productivity tracking, and performance measurement is a strong advantage.

It's a perfect match if you have those personal features:
  • Detail-oriented, analytical, and curious – you spot patterns and take initiative to resolve them;

  • Open and transparent communicator who values constructive feedback;

  • Self-driven, proactive, and capable of working independently;

  • Comfortable in a fast-paced, multicultural environment;

  • Flexible and adaptable – able to handle evolving tasks and priorities;

  • Collaborative and empathetic – motivated to improve both processes and people.

Growe offers competitive benefits to support your professional and personal growth, including:
  • Health & Wellness Focus;

  • Global Medical Coverage;

  • Growth Opportunities;

  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

  • Performance-Driven Rewards;

  • Dynamic Work Environment.

Apply, and let your growth journey begin.

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