VIP Customer Support QA Specialist

Growe is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Evaluate chats, emails, and calls handled by VIP Customer Support Agents and VIP Account Managers, ensuring every interaction meets the company’s quality standards;

• Identify mistakes, gaps, and strengths across VIP CS/AM communications with a meticulous and structured approach;

• Provide clear, constructive, and actionable feedback to agents—supporting them with insight, clarity, and empathy;

• Work closely with the VIP Trainer to develop Performance Improvement Plans and follow up on growth areas;

• Align with VIP CS and VIP AM teams to ensure understanding of current processes, SOPs, and quality expectations;

• Flag urgent or risk-sensitive cases to Management when necessary;

• Contribute ideas to enhance communication flows, service quality, and the overall VIP experience;

• Perform detailed QA tasks that require consistency while still leaving space for creativity, judgment, and ownership.

Experience you’ll need to bring:

• Advanced English and Spanish proficiency (written and spoken);

• At least 1 year of experience in QA Customer Support or Account Management;

• Experience working with customer communication tools such as Intercom and Unitalk (or similar);

• Background in Gambling/Betting or strong sports knowledge is considered a plus;

• Comfortable preparing feedback, evaluations, and structured assessments.

It's a perfect match if you have those personal features:

• Strong attention to detail and a systematic approach;

• Excellent communication and feedback-giving skills;

• Solid problem-solving mindset;

• High level of self-organization, responsibility, and proactiveness;

• Ability to work independently while collaborating with multiple teams.

We offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.