VIP Onboarding Specialist

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Work remotely from Buenos Aires, Argentina, while staying closely connected with our LATAM team;

• Build and maintain strong relationships with pre-VIP customers, ensuring personalized and exceptional customer experiences in Spanish;

• Be the primary point of contact for pre-VIP customers, providing timely and effective communication about exclusive offers, events, and promotions;

• Collaborate with internal teams, including VIP CRM, BI, and Customer Support, to improve strategies and resolve customer issues efficiently;

• Implement and execute data-driven strategies for customer retention and engagement, aiming to grow pre-VIP customers into VIP status;

• Monitor customer activity using provided tools and systems, analyze trends, and leverage insights to make informed, data-driven decisions;

• Ensure compliance with regulatory requirements and internal policies during all customer interactions;

• Represent Growe at select VIP events when required, with openness to occasional travel across Argentina.

We need your professional experience:

• Proven experience in customer relationship roles, preferably in the iGaming or Sports betting industry;

• Strong analytical mindset with the ability to interpret data and trends;

• Intermediate level of English (written and spoken) and native Spanish proficiency;

• Proficiency in CRM tools, communication software, and data analysis tools is a plus;

• Understanding of iGaming KPI metrics and terminology.

We appreciate if you have those personal features:

• Outgoing personality with strong organizational skills;

• Ability to work collaboratively across departments and adapt to changing priorities;

• Problem-solving mindset with attention to detail;

• Excellent communication, interpersonal, and negotiation skills;

• Customer-centric mindset with the ability to handle multiple tasks in a fast-paced environment;

• Creative thinking and the ability to bring fresh ideas to customer engagement strategies.

We are seeking those who align with our core values:

• GROWE TOGETHER: We believe in the power of teamwork and collaboration to achieve shared goals;

• DRIVE RESULT OVER PROCESS: We focus on clear, measurable objectives and strategic success;

• BE READY FOR CHANGE: We embrace challenges and adapt quickly to stay ahead.

What we offer:

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• Quarter bonuses according to the company’s policy;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program).