Principal Solutions Architect, APAC

ABOUT TALON.ONE:

 

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

 

ABOUT US:

As Principal Solutions Architect at Talon.One, you will be leading enterprise-level API integrations. This role focuses exclusively on delivering complex integrations, which often span over a couple of months due to their complexity. You will lead the charge on these initiatives, collaborating closely with cross-functional teams while acting as a trusted advisor to ensure customer success. 

While you won't have direct reports, you'll be in a unique position to mentor and share your expertise with the Technical Account Management (TAM) team, shaping both technical and project management best practices. This is a rare opportunity to make a significant impact, allowing you the freedom to define the role while driving excellence in integrations.

This is a remote role based in India and requires occasional travel, estimated at 10%-20% of the time.

 

ONCE YOU ARE HERE YOU WILL:

• Lead the design and implementation of large-scale API integrations, ensuring alignment with customer goals and our platform capabilities while mitigating risks
• Collaborate with implementation partners and system integrators (SIs) to ensure their approach aligns with best practices and effectively represents the customer’s interests
• Oversee project planning, resource allocation, and timelines for enterprise-level integrations
• Collaborate with customers and internal teams to define scope, milestones, and deliverables
• Evaluate partner performance post-project completion and share insights with relevant internal teams for continuous improvement
• Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
• Analyze, troubleshoot, and improve the performance of deployed integrations, ensuring sustained success post-implementation
• Mentor Technical Account Management team members on technical and project management best practices to elevate team capabilities

 

WHAT YOU SHOULD BRING TO THE TABLE:

• 10+ years in a technical or customer-facing role (e.g., Solutions Architect, Technical Account Manager) with enterprise customers
• Experience with API-based SaaS products, system architecture, and modern cloud platforms (GCP, AWS, Azure)
• Background in martech, CDP, customer engagement platforms (email, push, CDP), and/or e-commerce ecosystems 
• Proven ability to lead large-scale projects, manage resources, and mitigate risks while delivering on timelines
• Strong communication skills for explaining technical concepts to diverse and senior stakeholders
• A data-driven approach to troubleshooting and resolving complex technical challenges
• Effective cross-functional team collaboration and a mentorship-oriented mindset

 

• 85,000 INR annual learning budget and full LinkedIn Learning access
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• 25,000 INR home office setup budget, a 4,000 INR monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• We offer extensive health insurance through Plum