Head of Product

LHV Bank, a fully licensed UK bank, specialises in Banking Services for global fintechs and SME Lending solutions for UK businesses. The SME Lending division offers commercial real estate investment loans and trading loans from £0.5m to small and medium-sized businesses in the UK.

As a leading Banking Services provider, LHV Bank delivers a wide range of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. Over 200 renowned fintech companies, such as Airwallex, Currencycloud, Truelayer, and Wise, utilise LHV Bank to serve more than 10 million end customers and access a pool of 500 million potential customers across the UK and Europe.

LHV Bank gained its UK banking licence in May 2023 and launched into the retail savings market through deposit aggregators in August 2023. It launched its direct to customer retail banking proposition in late December 2024. More information: lhv.com

The Role

As the Head of Product, you will own the strategy and delivery for specific product domains within our organization. This role combines a strong understanding of agile delivery, experimentation, discovery, and the complete product management lifecycle.

You will collaborate with cross-functional teams to drive innovation and ensure the successful execution of domain-specific roadmaps. You’ll focus on delivering high-quality products that balance customer satisfaction with business objectives, while fostering a culture of continuous improvement and discovery.

Key Responsibilities:

Domain Leadership & Strategy

• Own and drive the strategy, roadmap, and delivery for assigned product domains, ensuring alignment with business objectives and user needs.
• Advocate for a user-first mindset, integrating UX and usability principles into the product lifecycle.
• Provide clear direction and guidance on UX strategies to internal and external teams, ensuring consistency and excellence in design practices.
• Identify opportunities for innovation, discovery, and experimentation within your domains, using data and customer insights to inform decisions.

Agile Delivery & Execution

• Lead agile product delivery within your domains, ensuring MVPs are scoped, prioritized, and delivered efficiently.
• Drive a culture of experimentation, leveraging continuous discovery practices, A/B testing, prototyping, and feedback loops to validate ideas and improve products.
• Partner with UX/UI designers and engineers to deliver high-quality, user-focused solutions iteratively.

Continuous Discovery

• Champion continuous discovery processes, ensuring regular engagement with customers to uncover needs, validate problems, and explore new opportunities.
• Collaborate with research teams to integrate qualitative and quantitative insights into product development.
• Ensure the product vision evolves alongside customer feedback and market trends.

Collaboration & Stakeholder Management

• Work closely with cross-functional teams, including engineering, design, marketing, and customer success, to align on objectives and priorities.
• Act as the main point of contact for product-related decisions within your domains, ensuring clear communication and alignment with stakeholders.
• Collaborate with other product leaders to share best practices and ensure consistency across the broader product portfolio.

Performance & Impact

• Define and monitor key performance metrics for your domains, ensuring goals are met and value is delivered.
• Regularly report on progress, challenges, and successes to leadership and stakeholders.
• Continuously refine product processes to improve efficiency and outcomes.

What We're Looking For:

Experience

• 8+ years of product management experience, with at least 3 years in a leadership role.
• Proven track record in delivering successful MVPs, leading agile delivery, and driving experimentation and discovery.
• Strong background in UX, product design, or equivalent, with the ability to guide teams in creating user-centered products.
• Experience managing complex product domains and collaborating with diverse teams.

 

Skills & Competencies

• Strong knowledge of agile delivery practices and tools (e.g., Scrum, Kanban, JIRA).
• Exceptional ability to prioritize, plan, and deliver results in fast-paced, iterative environments.
• Deep understanding of UX principles, user research methodologies, and accessibility standards.
• Demonstrable experience in providing UX leadership and direction to multidisciplinary teams.
• Strong analytical and problem-solving skills, with the ability to use data to inform decision-making.
• Excellent communication and stakeholder management skills, with a collaborative and empathetic approach.

Technical Knowledge

• Familiarity with experimentation techniques (e.g., A/B testing, prototyping) and continuous discovery frameworks.
• Understanding of modern product development processes and tools.

Some of our benefits

•    Competitive salary & progression
•    Open and inclusive culture 
•    Hybrid working 
•    Fantastic offices and great working environment
•    Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
•    Medicash health plan (Level 3)
•    5% employer pension contribution
•    Life assurance
•    Income protection insurance
•    28 days holiday plus 3 additional days, bank holidays & further days for various key life events
•    Team socials