Data Protection Manager

LHV Bank, a fully licensed UK bank, specialises in Banking Services for global fintechs and SME Lending solutions. Our Retail Banking division provides a direct-to-customer banking proposition, including mobile apps (iOS & Android) and backend services leveraging modern cloud architectures (Kotlin/AWS).

As a leading Banking Services provider, LHV Bank delivers a wide range of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. Over 200 renowned fintech companies, such as Airwallex, Currencycloud, Truelayer, and Wise, utilise LHV Bank to serve more than 10 million end customers and access a pool of 500 million potential customers across the UK and Europe.

LHV Bank gained its UK banking licence in May 2023 and launched into the retail savings market through deposit aggregators in August 2023. It launched its direct to customer retail banking proposition in late 2024. More information: lhv.com

Role Overview:
We are seeking a detail-oriented Data Protection Manager to join our Compliance team. The role supports the Chief Compliance Officer in ensuring that LHV Bank complies with UK and EU data protection regulations.

This is a 2^nd Line Advisory position where you’ll assist in day-to-day activities related to data protection policy development, roll out, internal training, and coordination across the business. In this collaborative role you will be working closely with key stakeholders across Legal and Information security.

Key Responsibilities:

Compliance Support:

• Assist in monitoring internal compliance with UK GDPR and EU data protection standards.
• Help maintain accurate Records of Processing Activities (ROPA).
• Support with Data Protection Impact Assessments (DPIAs) by coordinating with business units.
• Help prepare documentation for data breach assessments and internal audits.

Policy and Documentation:

• Support the drafting, maintenance and roll out of our data protection policies and procedures.
• Assist in keeping privacy notices, contracts, and templates up to date.
• Participate in data mapping activities and assist with vendor data protection assessments.

Training and Awareness:

• Help develop training materials and deliver internal awareness sessions on data protection.
• Work with Data Protection Champions across the business to promote good data practices.
• Support employee onboarding with privacy and data security materials.

Advisory and Communication:

• Be a point of contact for basic data protection queries within the business.
• Coordinate responses to subject access requests (SARs) and assist with complaints handling.
• Support in liaising with external stakeholders such as the Information Commissioner’s Office (ICO), under supervision.

Monitoring and Reporting:

• Help compile reports and dashboards for internal governance committees.
• Track and summarise changes in privacy legislation and industry best practices.

Skills & Experience

Essential:

• Experience in UK and EU GDPR, ideally within a retail banking environment or other Financial Services company.
• Sound knowledge of best practice data protection and privacy frameworks, policies and methodologies.
• Strong report- and policy/procedure-writing experience.
• Good knowledge of information technology and data management systems.

• Attention to detail and ability to handle confidential information sensitively.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (especially Word, Excel, PowerPoint).

 Desirable:

• Studying towards or interested in gaining a privacy certification (e.g., CIPP/E, CIPM, BCS).

Why Join Us?

• Be part of a fast-growing bank with a strong fintech and innovation focus.
• Work in a collaborative and supportive team.
• Gain hands-on experience in data protection within a regulated financial services environment.

Some of our benefits

•    Competitive salary & progression
•    Open and inclusive culture 
•    Hybrid working 
•    Fantastic offices and great working environment
•    Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
•    Medicash health plan (Level 3)
•    5% employer pension contribution
•    Life assurance
•    Income protection insurance
•    28 days holiday plus 3 additional days, bank holidays & further days for various key life events
•    Team socials