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Project Manager – Customer Success (Uttar Pradesh)

New Delhi

Project Manager – Customer Success (Uttar Pradesh)

 

Role Objective

The Project Manager – Customer Success will be responsible for end-to-end delivery of smart metering and AMI projects for utilities, AMISPs, and ecosystem partners. This role owns both technical and operational execution, ensuring projects are delivered on time, within scope, and in line with regulatory, contractual, and quality expectations.

The role acts as the single-threaded owner coordinating across internal engineering, manufacturing, field operations, IT, and external stakeholders including utilities, AMISPs, system integrators, and vendors.


Key Responsibilities

  • Own end-to-end smart metering / AMI project delivery, from contract kick-off to steady-state operations

  • Act as the primary interface with utility / AMISP customers for project planning, execution, and governance

  • Translate contractual scope and customer requirements into detailed project plans, milestones, and rollout schedules

  • Manage technical delivery including meters, communication (RF/Cellular), HES, MDMS, integrations, and system readiness

  • Manage operational delivery including manufacturing readiness, logistics, site readiness, field deployment, commissioning, and acceptance

  • Drive cross-functional coordination across Engineering, Firmware, IT, Manufacturing, Supply Chain, Field Operations, and Support teams

  • Track project progress, dependencies, risks, and escalations; ensure proactive resolution

  • Ensure compliance with utility standards, regulatory guidelines, SLAs, and contractual KPIs

  • Lead customer reviews, progress meetings, FAT/SAT coordination, and milestone sign-offs

  • Ensure smooth handover to operations / support teams post go-live


Current Challenges

  • Managing large-scale, multi-location utility rollouts with tight regulatory timelines

  • Aligning technical system readiness with field deployment schedules

  • Handling dependencies across manufacturing, logistics, system integration, and on-ground execution

  • Managing customer expectations in high-visibility utility and government-linked projects

  • Ensuring data quality, system stability, and acceptance during commissioning phases

 

Job Requirements 

  • 8–15 years of experience in Project Management / Program Management within smart metering, AMI, utilities, or infrastructure projects

  • Strong exposure to utility customers, AMISPs, or large-scale field deployments

  • Experience managing both technology platforms and physical infrastructure rollouts

  • Understanding of smart meters, communication technologies, HES/MDMS, and utility operations preferred

  • Proven ability to manage multiple vendors and cross-functional teams

  • Strong stakeholder management, documentation, and governance skills

  • Willingness to travel extensively to project locations


Why Kimbal

  • Opportunity to lead mission-critical smart metering programs impacting millions of consumers

  • Exposure to end-to-end AMI lifecycle across technology, manufacturing, and field execution

  • High-ownership role with direct customer and leadership visibility

  • Fast-growing organization shaping India’s grid modernization journey

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