Communication & AI Transformation Manager

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.

The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.

This role is based in Berlin/Munich, Germany or Rennes, France.  

IDnow is looking for Communication & AI Transformation Manager, reporting directly to the Chief of Staff and working in close partnership with, Leadership, the People & Org team, Marketing, and more. You will own internal communications end-to-end and co-own the AI transformation project with accountability for delivery.  

You will act as the company’s internal voice, ensuring IDnow’s people understand where we are going, why it matters, and how they fit in. 
This is a unique opportunity to work at the intersection of strategy, communications, and organisational change inside one of Europe’s leading identity verification companies. 

Key Responsibilities 

AI Transformation 

• Co-own the AI transformation with the Chief of Staff, with direct accountability for delivery
• Build and manage a structured operating rhythm for AI rollout across the business
• Track adoption, enablement, and measurable impact; report progress to leadership on a consistent cadence
• Coordinate enablement initiatives across functions and ensure the company moves in a consistent direction
• Operate AI-first across your own workflows and share learnings proactively with the organisation. 
   

Internal Communications 

• Own internal communications end-to-end, including strategy, content-creation, and channel management
• Lead internal comms on our company's transformation — translating complex strategy into clear, credible, and consistent messaging
• Craft and shape CEO and leadership messaging across key moments
• Plan and deliver the monthly All Hands cycle end-to-end — planning, scripting, and coordinating
• Develop and maintain an internal comms calendar aligned to business priorities
• Manage and optimise Slack, Confluence, and other internal channels so information actually lands
• Bring IDnow’s progress, culture, and milestones to life through compelling storytelling 

 
Stakeholder Partnership & Engagement 

• Act as a comms partner to the extended leadership team, supporting their communications and ensuring message consistency
• Facilitate Insight Sessions, fireside chats, and other engagement formats that create dialogue, not just broadcast
• Work closely with People & Org, Marketing, Product, and senior leaders to keep messaging coherent across the business
• Support the Chief of Staff on research, briefings, and cross-functional priorities as needed 

Preferred Experience 

• Proven experience in internal communications and/or business operations, ideally in a fast-moving, scaling tech orSaaS environment
• Excellent written and verbal communication skills in English (our working language at 
  IDnow)
• Strong stakeholder management — comfortable working with strong personalities across multiple functions
• Comfortable operating in ambiguity and driving structure where none yet exists
• A creative eye for format, storytelling, and engagement — not just information delivery
• Genuinely AI-first in how you work — you reach for AI tools by default, not as a last resort
• Operationally sharp — able to shift between strategic comms work and hands-on project coordination without losing quality in either
• Experience supporting or communicating through organisational or product transformation is a strong plus
• Fluent in working with LLMs including Claude and Gemini, and experienced with workflow-building
• Fluent in Slack, Confluence, Jira, PowerPoint and Excel

Perks & Benefits 

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations 

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.