Solution Engineer (f/m/d)
At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.
Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.
We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.
As part of the Solution Engineering team, you will play a pivotal role in helping our prospects and customers comprehend the technical advantages of our services. Collaborating closely with our Sales & Accounts Teams, your primary objective will be to facilitate customer conversations and sales engagements centered around IDnow technology and services. This is an exciting opportunity to make a significant impact in a dynamic and innovative industry, shaping the future of our solutions and contributing to our overall success.
Main Role and Tasks
- Responsible for managing technical Pre-Sales activities and developing business opportunities with potential customers
- Showcase the power of our technology through engaging demonstrations, and overseeing successful pilots and trials
- Support our Sales Team with technical requests during the sales process
- Provide ongoing technical support for customers during integration and testing process
- Attend meetings with new customers to determine technical and business requirements
- Act as trusted advisor for our customers regarding their demands on our product or possibilities of adjustments or integrations, by building close and trusted relationships with them
- Work closely with our Sales and IT department to ensure smooth customer onboarding
- Stay ahead of the curve by continuously learning and adapting to the evolving landscape of IDnow and competitor technologies
That Describes You
- 1-2 years of experience in a similar position, Presales, Sales, Technical Account Management roles. Understanding of Know Your Customer (KYC) concepts across various verticals like Financial Service, Gambling, Mobility, Telco would be a plus.
- You excel at identifying the technical benefits for a defined set of business and technical problems. Your ability to provide innovative solutions and finesse in gaining buy-in from all levels will be key to your success in this role
- As a clear and effective communicator, you'll have the skill to explain complex technical information to diverse audiences.
- Professional, customer oriented appearance and strong problem-solving competency
- Autonomous, solutions oriented, and curious, you can prioritize your work and organize yourself effectively
- Sharing is caring: you will work in a team and you love sharing good practices and helping your colleagues grow
- Exposure to integration technologies like APIs, SDKs...
- Knowledge of web development (frontend/backend) would be a plus
- Bilingual in French and English
We Offer
- Up to 2-days of remote working per week
- Flexible working hours with a core hours system
- 20 additional days of workation: Work remotely from anywhere in France
- 12 additional days off
- Access to an e-learning platform
- Health insurance
- 50% reimbursement of public transportation subscription
- Bonus for green mobility
- Lunch allowance of 8€ per day, paid 60% by the company
- The opportunity to participate in the development of innovative products that impact the public across Europe
IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.
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