Technical Service Engineer (f/m/d)
At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.
Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.
We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.
This position is open in Rennes, Munich or Berlin.
IDnow is strengthening its Internal IT Team! As part of the Support Team ( level 2nd) you will work closely with product, engineering, and customer-facing teams. You will get in contact with every product and system we offer, managing critical situations and driving solution finding.
Main Role and Tasks
- You support our diverse set of customers, from big companies to small startups, by resolving escalations, helping them effectively use our app, and ensuring they successfully integrate with our solutions
- You identify areas for product improvements and work closely with various teams to develop technical solutions
- Investigation in database, logs and source code.
- Create tools to make analysis more efficient.
- Empower customer success to help our customers faster.
That Describes You
- At least 3+ years of professional experience in the IT environment regarding software development, technical solutions, as well as second-level support.
- Academic background in Engineering and/or advanced degree in a technical field required.
- SQL programming is essential, with experience in other programming languages (e.g., Python, Java) being highly valued, particularly Python
- You are also familiar with state-of-the-art technologies (e.g., HTTP(S), REST, iOS/Android).
- You are located in France or Germany and have several years of professional experience as a second-level support, (technical) project manager, or software engineer.
- Understanding and interpreting code is required, with programming skills preferred to support the team’s growth and drive product innovation
We Offer
- Up to 2-days of remote working per week
- Flexible working hours with a core hours system
- 20 additional days of workation: Work remotely from anywhere in France
- 12 additional days off
- Access to an e-learning platform
- Health insurance
- 50% reimbursement of public transportation subscription
- Bonus for green mobility
- Lunch allowance of 8€ per day, paid 60% by the company
- The opportunity to participate in the development of innovative products that impact the public across Europe
IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.
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