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Sr Operations Analyst

Bogota, Colombia; Mexico City, Mexico

Key Responsibilities:

  • Standardize and guide project execution with frameworks like PMBOK, PRINCE2, Agile, or Scrum
  • Analyze complex operational and customer experience data using appropriate analytical methodologies.
  • Build and maintain dashboards and operational reports in Power BI. 
  • Conduct root cause analyses to detect improvement opportunities and propose solutions that positively impact key performance indicators (KPIs)
  • Contribute to the definition and monitoring of operational KPIs aligned with the business plan and team OKRs.
  • Document processes, routines, and workflows to promote operational efficiency and standardization.
  • Collaborate on optimization, automation, and continuous improvement projects.
  • Extract, transform, and analyze data from various sources (SQL, advanced Excel, etc.).
  • Support the execution of area initiatives, ensuring on-time delivery and proper task prioritization.
  • Leading without authority, driving collaboration, and influencing stakeholders across functions and hierarchies.

Essential Qualifications:

 

  • Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, Economics, Mathematics, or related fields.
  • 2 to 4 years of experience in operations, data analysis, or customer experience roles.
  • Proven experience creating dashboards and performance reports.
  • Participation in continuous improvement projects.
  • Proficiency in Power BI (required).
  • Advanced Excel skills.

It will be a plus if you:

 

  • Deep knowledge of frameworks like PMBOK, PRINCE2, Agile, or Scrum
  • Learning and applying AI tools to your job routine

COME TO HOTMART

Being part of our team is waking up every day with the certainty that the world is small for the size of the impact we can generate.

Come to Hotmart and fall in love for transforming: you, your career, the world!

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