Sr Operations Analyst

HERE YOU REALLY MAKE AN IMPACT: YOUR CAREER, PEOPLE, THE WORLD

Hotmart is a global technology company, the leader in digital business, driving a market of +$10B dollars in creators' earnings, and a protagonist in the Creator Economy with more than 200,000 creators. Based in the Netherlands, our +1,700 Troopers - as we affectionately call our employees - are spread across seven countries.

Our way of working is to develop talents while generating a positive impact on the world. To achieve this, we use technology to enable people to transform their knowledge into successful businesses and we work with Autonomy, Freedom and “Love”, to always remember to nurture sincere relationships and care about the people around us.

We form a multiplatform ecosystem that drives the Creator Economy market and generates global impact, fulfilling our mission of encouraging people to share their knowledge to win the world by creating, selling and scaling their digital business.

Key Responsibilities:

• Standardize and guide project execution with frameworks like PMBOK, PRINCE2, Agile, or Scrum
• Analyze complex operational and customer experience data using appropriate analytical methodologies.
• Build and maintain dashboards and operational reports in Power BI. 
• Conduct root cause analyses to detect improvement opportunities and propose solutions that positively impact key performance indicators (KPIs)
• Contribute to the definition and monitoring of operational KPIs aligned with the business plan and team OKRs.
• Document processes, routines, and workflows to promote operational efficiency and standardization.
• Collaborate on optimization, automation, and continuous improvement projects.
• Extract, transform, and analyze data from various sources (SQL, advanced Excel, etc.).
• Support the execution of area initiatives, ensuring on-time delivery and proper task prioritization.
• Leading without authority, driving collaboration, and influencing stakeholders across functions and hierarchies.
  
  

Essential Qualifications:

• Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, Economics, Mathematics, or related fields.
• 2 to 4 years of experience in operations, data analysis, or customer experience roles.
• Proven experience creating dashboards and performance reports.
• Participation in continuous improvement projects.
• Proficiency in Power BI (required).
• Advanced Excel skills.

It will be a plus if you:

• Deep knowledge of frameworks like PMBOK, PRINCE2, Agile, or Scrum
• Learning and applying AI tools to your job routine

COME TO HOTMART

Being part of our team is waking up every day with the certainty that the world is small for the size of the impact we can generate.

Come to Hotmart and fall in love for transforming: you, your career, the world!