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Customer Engagement Specialist (12m FTC)

Solihull, England, United Kingdom

OVERVIEW:

We’re looking for a Customer Lifecycle & Audience Executive for a 12m FTC, who’s curious about customer behaviour, excited by data, and loves turning insights into action. If you get energy from helping teams understand who we’re talking to and why it matters. You’ll help bring our customer lifecycle strategy to life, making sure insights and segmentation flow smoothly through our campaigns and channels. 
 
WHAT YOU'LL BE DOING:

Customer Lifecycle & Audience Orchestration

  • Support lifecycle activity across acquisition, engagement, and retention.
  • Build and update audience segments based on briefs and goals.
  • Deploy audiences across channels with accuracy and care.
  • Keep audience data clean and consistent.
  • Work closely with the team to keep everything moving smoothly.

Customer Segmentation

  • Build and refresh segmentation models and outputs.
  • Support CRM and digital teams with segmentation tasks.
  • Contribute to documentation that shapes campaign briefs.
  • Help test, validate, and summarise segmentation performance.

Multi‑Channel Customer Journeys

  • Join ideation sessions, bringing customer thinking into strategies.
  • Help shape messaging frameworks and timelines.
  • Partner with channel teams to deliver journeys end‑to‑end.
  • Support optimisation and capture performance insights.

Ad‑Hoc, VIP & Strategic Audiences

  • Build audiences for VIP, loyalty, and one‑off campaigns.
  • Keep segments aligned to governance and approval processes.
  • Ensure everything is deployed accurately and on time.

WHAT YOU'LL NEED:

Essential Criteria:

  • Understanding of segmentation, lifecycle, and martech tools (e.g., mParticle, Braze)
  • Strong collaborator; adaptable and curious
  • Comfortable interpreting data and spotting the details that matter
  • Eager to learn and grow
  • Confident presenting your work
  • Open to healthy challenge and constructive feedback

CLOSING DATE: Monday 16th February

 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

  • Funded Healthcare benefit
  • 25 days holiday, additional day for your birthday & Bank Holidays (pro rata)
  • Contributory Employer pension scheme
  • Flexible benefits programme
  • Gymshark Employee Discount
  • Access to High Street cashback and discounts
  • Financial, Physical and Mental Wellbeing Support
  • Enhanced Family Leave package
  • Life Assurance

Office location specific benefits include (IQ):

  • Gym Membership to The Lifting Club (LC)
  • Onsite lunch provision & coffee bars
  • EV charge points available

Office location specific benefits include (LDN):

  • Funded multi-site fitness membership

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

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We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. 

If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

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