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Floor Lead - London

London

OVERVIEW:

As a Floor Lead, you support the daily running of the store by leading from the shop floor, driving service standards and creating a positive, energetic environment for both customers and your team. You play a key part in operations - from morning huddles to daily setup, stock flow and standards, and confidently act as keyholder, sometimes as the sole manager on duty. You lead through example, bringing our values to life with every interaction.

WHAT YOU'LL BE DOING:

  • Leading from the shop floor to deliver warm, human, best‑in‑class service, supporting fittings, product advice and full outfit builds.
  • Protecting the customer journey by resolving issues quickly, professionally and with care.
  • Running daily huddles and keep communication clear across the sales floor and operations team, ensuring everyone understands targets and priorities
  • Providing on‑the‑job coaching, model great service and standards, and step up as the on‑duty leader when required.
  • Driving confident, thoughtful selling—supporting upsell/cross‑sell, championing membership sign‑ups and helping the team spot genuine value‑adding opportunities.
  • Maintaining high shopfloor standards, ensuring VM, cleanliness, fitting room flow and operational checks (including cash and H&S) are completed accurately.
  • Acting as a calm problem‑solver, confidently handling escalations, key‑holder duties and sole‑manager‑on‑duty moments with good judgment.
  • Staying adaptable by flexing between sales floor leadership and back‑of‑house tasks, prioritising effectively during peak trade, delivery flows and product movements.

WHAT YOU'LL NEED:

Essential Criteria:

 

  • Demonstrated customer‑service excellence, delivering warm, human and memorable experiences in a fast‑paced retail environment.
  • Confidence multitasking across stock management, visual presentation, BOH organisation and consistent shop‑floor execution.
  • A strong sales mindset with the ability to identify customer needs, recommend products and provide genuine, value‑adding solutions.
  • Positive, energetic and values‑driven, with a passion for community, wellness and fitness.
  • Effective and clear communication skills, collaborating naturally with colleagues and supporting a positive team dynamic.
  • Agility, openness to feedback and a commitment to continuous learning and improvement.
  • Ability to approach every interaction with grounded confidence, honesty and a human‑first attitude.
  • Experience in a retail leadership capacity (e.g., Floor Lead, Key Holder), with proven coaching ability, retail store experience (front or back of house), key‑holder capability
  • valid Right to Work in the UK.

CLOSING DATE: 

Friday 13th March 2026 @ 12:00am

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

 THE PERKS.

Standard benefits include:

  • Performance-based Bonus opportunity
  • Funded Healthcare benefit
  • 25 days holiday & Bank Holidays
  • Contributory Employer pension scheme
  • Flexible benefits programme – including dental insurance, cycle to work, tech scheme
  • Gymshark Employee Discount & long service awards
  • Access to High Street cashback and discounts
  • Financial, Physical and Mental Wellbeing Support
  • Enhanced Family Leave package
  • Funded multi-site fitness membership
  • Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

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Legally, we have to verify your Right to Work in the UK before you can start work with us. We're asking for this information now so we know what type of right to work check we need to do later on in the process. Your answer to this question won't affect the outcome of your application, unless you need visa sponsorship and are applying for a role that we can't sponsor.

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✅ Disability Confident Committed 

We’re proud to be a Disability Confident Committed employer and want to encourage anyone with a disability to apply for a role at Gymshark. We offer an interview to candidates with disabilities or long-term conditions who meet the minimum criteria for the role. 

Please let us know below if would you like to apply through the Disability Confident scheme.

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We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. 

If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

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When you apply for a role with us your personal data in your application will be collected by Gymshark Ltd. and/or Gymshark US Inc. (collectively, “Gymshark”).
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