Technical Support Agent

Growe welcomes those who are excited to:

• Work closely with business units and technical teams to clarify requests and track task progress;

• Monitor Grafana boards to assess system performance and detect potential issues;

• Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;

• Record incidents in JSM/Jira in compliance with established workflows;

• Handle support tickets, ensuring they are updated regularly and resolved promptly;

• Escalate incidents when required, adhering to internal protocols;

• Draft and deliver notifications about scheduled or unscheduled technical activities.

We need your professional experience:

• Solid knowledge and experience with OpenSearch/Elastic Search and Grafana;

• Proficiency in Atlassian Jira (ticket management);

• Experience with PagerDuty or similar systems;

• Familiarity with Rancher;

• Understanding the process of logging, managing, and resolving incidents;

• Understanding of the escalation procedures process;

• Excellent level of English (verbal and written) - at least B2 level.

We appreciate if you have those personal features:

• High level of communication;

• Resilience under high-pressure conditions;

• Teamwork skills with the ability to work independently within their area of responsibility;

• Analytical thinking and a proactive approach to problem-solving.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
  
  
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
  
  
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.