Customer Support Representative

Growe welcomes those who are excited to:

• Work with customer requests via chats and ticketing systems, ensuring timely and accurate responses;

• Assist customers with issues they face, analyze problems, and provide effective solutions;

• Identify customers’ needs, clarify information, and thoroughly research each case to deliver the best possible outcome;

• Collaborate closely with colleagues and internal teams to improve customer service processes and overall customer experience;

• Maintain high customer satisfaction by following service standards and contributing to continuous improvement initiatives.

We need your professional experience:

• Previous experience in Customer Support / Customer Service or a similar role;

• Experience working with chat-based support systems and ticketing tools;

• English proficiency at B2 level or higher (both written and spoken);

• Experience handling customer requests via calls will be a strong advantage.

We appreciate if you have those personal features:

• Strong communication skills and the ability to explain information clearly and politely;

• Excellent problem-solving skills and a customer-oriented mindset;

• Ability to work effectively in a team and collaborate with different stakeholders;

• Stress resistance, attentiveness, and the ability to multitask;

• Willingness to learn and continuously improve.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
  
  
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
  
  
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.