Middle Payments Monitoring Specialist

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists

This role exists to monitor payment methods, handle incidents, and ensure smooth operations of payment traffic while coordinating with internal teams and providers.

What you’ll drive

Payment method monitoring

• Processing incoming requests regarding the health of payment methods.
• Enabling or disabling payment methods according to instructions.
• Monitoring payment traffic 24/7 and handling emergency alerts.

Incident management & communication

• Notifying customers and internal teams of issues with payment methods.
• Communicating with providers and other teams to investigate and resolve incidents.
• Responding to incidents and solving payment traffic issues according to escalation policies and SLA.

System updates

• Managing website mirror changes in response to domain blocking.

What makes you a GR8 fit

Must-have

• 1+ year of experience in payments or monitoring operations.
• Demonstrated excellent verbal and written communication skills.
• Ability to collaborate with cross-functional teams to resolve operational issues.
• Strong attention to detail, ensuring accurate execution of tasks.
• Ability to handle incidents professionally and timely.
• Managing sensitive information with integrity and discretion.
• Familiarity with monitoring tools and operational systems for payments.
• Understanding of payment methods, flows, and operational processes.
• Languages – Intermediate+ English, B2+ Ukrainian/Russian.

Nice-to-have

• Experience with HRIS systems or other administrative software.
• Knowledge of policies, compliance, and regulations in a business context.

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.