Solutions Design Specialist

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Role: Solutions Design Specialist
Location: UAE or The Kingdom of Saudi Arabia
Department: Customer Solutions and Services
Centre: Customer Excellence  
Reports to: Director, Solutions Design

The Solutions Design Specialist will support Disguise’s plans to expand our footprint in the Middle East, with a specific focus on Saudi Arabia.  This role will report to the Director of Solutions Design but will primarily support the VP of Creative Services, Director of Innovation, and the local Disguise Sales Manager in the sales phase, technical conceptualisation, design, and scoping of complex projects, including virtual production stages, LED stages, broadcast solutions, and other immersive experiences.  In particular, they will support the team of Disguise internal stakeholders and strategic external partners in helping clients refine their project vision in the market during early-stage ideation. Helping clients and prospects to understand the ‘art of the possible’.

The Solutions Design Specialist will then assist in developing system designs, creating technical project scopes, responding to ROMs (Rough Orders of Magnitude), and contributing to SOWs (Statements of Work) to ensure customer deliverables are clear and well understood by all internal and external stakeholders.  The Solutions Design Specialist will also be responsible for supporting hardware-only scoping requirements, which, although simpler in design, are equally critical to our business success.

They will also provide hands-on support throughout the project lifecycle, guiding and advising the broader Customer Excellence team to ensure designs are properly understood and supported through the effective installation or commissioning phase and to ensure ongoing customer satisfaction and success.

They will be able to operate independently and with an entrepreneurial spirit to help us succeed in this marketing, but equally are an excellent communicator and collaborator so that internal London-based stakeholders are aligned and informed.

WHAT YOU ARE HERE TO DO

Key Responsibilities:

• Ideation and Technical Feasibility:  Support the Creative Services, Innovation, and Sales teams in working with clients to ideate and refine concept ideas in the very earliest stages of collaboration.  Help Disguise bring to life the ‘big ideas’ with what is technically possible with Disguise hardware, software, and services. Identify opportunities to augment projects with third-party equipment and integrations.
• Project Support & Collaboration: Assist the sales team in gathering client requirements, determining technical needs, and creating customized solutions for customer projects. Support the coordination of responses to ROMs and the creation of project scopes, timelines, and budgets. Contribute to SOWs to reflect the project scope, timelines, budget, and overarching designs as required.
• Technical Design & Documentation: Oversee all aspects of system designs, equipment specifications, and project documentation in collaboration with the project sales manager. Design, draw, and specify LED volumes, lighting, audio, and projection systems in 2D and 3D. Create documentation concerning technical systems being installed on client sites. This can include, but not be limited to; System Configurations, Equipment Lists, As-Built documentation, photography, video recordings, and operational and maintenance documentation.
• Vendor & Partner Coordination: Work closely with external vendors, strategic partners, and key internal teams to source, integrate, and deploy the solutions designed. This might include collaborating with vendors on LED stages, camera tracking systems, and other technologies.
• Technical Troubleshooting:  Provide the Technical Services team with on-site and remote technical support during the installation and configuration of Disguise service projects and related systems. Provide expertise and troubleshooting support, and resolve hardware and software issues related to the project design as they arise.
• Research & Development: Stay current with industry advancements, emerging immersive technologies, and best practices in live events, immersive experiences, virtual production, broadcast technology, LED stages, and real-time rendering. Assist in evaluating new tools and techniques to improve project outcomes.
• Testing & Validation: Assist in testing and validating technology solutions to ensure they meet performance standards and align with client expectations.
• Team Support: Provide technical guidance to the Technical Services team leading up to and during a project's installation phase. 
• Quality Control & Assurance: Ensure all projects adhere to internal quality control standards and client-specific requirements.

WHO YOU ARE

Required Skills and Qualifications:

• Strong technical background in immersive technologies, virtual production, live events technology, broadcast systems, LED stages, projection, camera tracking, or similar systems.
• Proficient in system design, with experience in CAD software or equivalent tools.
• Knowledge of real-time rendering technologies, video processing, and networking solutions.
• Experience in troubleshooting and problem-solving for complex technical systems.
• Team-oriented with excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work in a fast-paced environment, manage multiple projects, and adapt to changing client needs.
• Independent and entrepreneurial, yet able to ensure all stakeholders are well informed and aligned.
• Strong organizational and time-management skills.
• Ability to work collaboratively with global cross-functional teams, including technicians, engineers, project managers, and creative professionals.

Preferred Qualifications:

• 5+ years of experience / proven experience in virtual production, immersive technologies, live concert events, broadcast, or a related field.
• Experience working in or on projects in the Middle East (Saudi Arabia is preferable)
• Experience in using diagramming tools such as Vectorworks, AutoCAD, Rhino, and/or LucidChart
• Experience working on large-scale technical projects, from concept to completion.
• Experience in using Disguise or other media server solutions
• Familiarity with video engineering, audio-visual (AV) systems, projection, object and camera tracking systems, and LED panels.
• Knowledge of audio, lighting, and video systems within the live events, film, or broadcast industries
• Knowledge of network protocols and technologies such as TCP/IP, UDP, SMPTE2110, etc.
• Experienced and comfortable in 3D software such as Blender, Maya, C4D
• An understanding of Unreal Engine, Notch, Unity, or other real-time 3D software.

Work Environment:

• Fully remote position based either in UAE or KSA
• Ability to travel for on-site customer meetings, scoping, installation support, or other business needs as required
• Occasional after-hours or weekend work may be required based on project needs.

This is an exciting opportunity to work on the cutting edge of virtual production and immersive technology. You’ll be a critical part of the team, helping to deliver world-class solutions that transform how entertainment, advertising, and other industries create immersive experiences.

Disguise Services are a growing part of the overall Disguise group, and some experience, leadership, and insight are needed from this position to help shape the future of media and entertainment.

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 

Don’t Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. 
• Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
• Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
• Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring