Facilities & Operations Manager

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Role:                                Facilities & Operations Manager
Department:                    Operations
Location:                         Atlanta
Reports into:                   Operations
Contract:                          Full Time

WHY YOU’RE HERE

The  Facilities  & Operations Manager will support Disguise’s Atlanta office day-to-day functions and provide employees, guests, and customers with an amazing experience. You’ll be the heartbeat of our office—keeping operations tight, the space welcoming, and the team supported as we grow.  This is a great role for someone early in their career who wants to take ownership and grow with a fast-moving company.

What you will do 

• Own the day-to-day operations of the office so everything runs seamlessly - which will include:
• Own inbound and outbound delivery management, including receiving shipments, coordinating courier services, preparing outbound packages, managing shipping documentation, and ensuring timely and secure dispatch of materials.
• ensuring sensitive hardware, customer materials, and company equipment are tracked, documented, and securely stored.
• conducting regular stock counts of office supplies, event materials, hardware, and branded merchandise;
• Act as the central hub for the Atlanta office by partnering with Service Center and Support teams to lead the logistical setup for client workshops and hardware upgrades, ensuring the facility is always event-ready.
• Be the go-to person for office needs, questions, and problem-solving by proactively troubleshooting and resolving facility, workplace, and employee experience matters.
• Manage office supplies, vendors, and services (IT, maintenance, cleaning, etc.) while ensuring cost-effective procurement and uninterrupted availability.
• Help create a positive, well-organized, and fun office environment. Ensure the Atlanta office "feels" like a global company while also celebrating local Atlanta culture (e.g., local coffee, community involvement, or regional events).
• Support onboarding and offboarding (workspace setup, tools, access, swag) and company events
• Coordinate meetings, calendars, and internal events by managing space allocation, scheduling, vendor coordination, and on-site logistics.
• Preparing Stage and be the primary POC to book in the Disguise Experience Center (DEC) by organizing cross-functional teams, equipment, catering, and supplies to facilitate its uses such as demos, lunch & learns, MasterClasses, trainings, social events and more. 
• Serve as the local host for visiting customers and global teams from the Americas, EMEA, and APAC, managing end-to-end hospitality, local logistics, and onsite experiences.
• Serve as the primary point of contact for office safety; develop and maintain emergency protocols (fire, first aid) and manage secure access control for visitors and staff.

Experience we are looking for 

• 1-3 years of experience in office management, customer service, or operations. 
• Experience building out a positive office culture while working cross-functional with different teams and regions for support
• Proven experience coordinating office meetings, calendars, and internal events - including managing external suppliers and facilities (such as lunch, office supplies, social events)
• Experience greeting and hosting external visitors in the office in a friendly and professional manner
• Experience managing external vendors, and services (ie. maintenance, cleaning, deliveries)

Skills, behaviours and values we are looking for

High level of attention to detail

• Strong communication
• Organised 
• Friendly, can-do attitude
• Dependable
• No Ego: being approachable, authentic and humble

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.  We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches.

Disguise’s Emmy award-winning ecosystem of software and hardware is revolutionising every sector of the entertainment industry. With visual experience software, seamless end-to-end workflows, proven premium hardware and a Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. 

Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team, Meptik. Working with Disney, Snapchat, Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment.

To discover the next dimension of entertainment at Disguise, check out our showreel.

Don’t Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 

Our values

Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:

• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 

Don’t Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. 
• Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
• Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
• Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring