Sales Development Representative: Outbound

We are setting the Pace

Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler, and we are looking for top, self-motivated talent that wants to have an impact.  

We have a collaborative culture in which we dream big and solve complex challenges together in creative ways.  We only accept champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve big things.  In our agile and demanding environment, you will be required to collaborate across cultures and time zones, ask the right questions and take the smart risk.  

We call ourselves Champions. Why Champions? We believe it’s not only about what we have done, but what we are doing and going to do.  The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers.  Watch this space as we blaze a new path while expanding across the globe.

 

Purpose

Clickatell is seeking a Sales Development Representative to build and nurture relationships with potential clients for our Managed Accounts and Enterprise Sales teams. As the initial point of contact, the SDR will play a crucial role in qualifying leads at the early stages of the sales funnel. This involves researching potential clients, engaging with and educating prospects about Chat Commerce and our products via emails and calls, before passing them on to the Sales team to finalize deals. We employ a data-driven approach to outbound sales and are looking for a confident and proactive individual to champion prospecting efforts with new customers.

 

We Do The Right Things-Responsibilities of the Role

• Engage and educate the customer when they enter the Sales lead funnel. Nurture them until they are qualified and ready to be handed over to Inside Sales or the Enterprise Sales teams.
• Research leads and create an analysis of the Prospect before handing them over the respective teams.
• Schedule appointments, demos and introduce leads to their new point of contact to the Managed Account team.
• Conduct outbound calls to cold leads to schedule meetings and generate opportunities for the sales teams.
• Swiftly identify high potential customers which has entered the Sales lead funnel, pass onto the relevant Managed Account team or Customer engagement team depending on the client.
• Develop and lead outbound campaigns from idea generation through to qualified meeting.
• Design and manage Outreach sequences to nurture inbound leads and guide them towards conversion opportunities with the sales team.
• Analyse and report from CRM lead activity and present these findings to management.
• Communicate important feedback from customers that will have any impact or highlight to Inside Sales management.
• Stay up to date with new products and features.
• Consistently achieve your activity goal.

We Are On A Learning Journey-Requirements of the Role

• Qualification in Sales or relevant field is a plus
• Work Experience
  • 5 – 10 years’ experience in lead management, Digital Sales or similar role
  • Hands on experience with Salesforce (or similar CRM software), Outreach (or a similar sales execution platforms) and MS Office
• Knowledge and Abilities
• Excellent ability of activating customers and converting leads
• Domain knowledge of SaaS, Messaging Solutions and CPaaS
  • Understanding of Chat Commerce.
  • Understanding of Sales performance metrics and preparing reports.
  • High level of communication and interpersonal skills.
  • Excellent organization and Multitasking skills.
  • Ability to time manage and work under pressure.
  • Team players with exposure to working with cross functional teams globally.
  • Happy to work in a strong cultured environment representing the Clickatell brand.

Why You Should Join-Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Home office set-up with laptop, monitor and other related items.

 

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging.  We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.