Commercial Manager

 

We Are Setting The Pace

Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.  

We have a collaborative culture in which we dream big and solve complex challenges together in creative ways.  We only accept champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve big things.  In our agile and demanding environment, you will be required to collaborate across cultures and time zones, ask the right questions and take the smart risk.  

We call ourselves Champions. Why Champions? We believe it’s not only about what we have done, but what we are doing and going to do.  The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers.  Watch this space as we blaze a new path while expanding across the globe. 

 

Purpose 

Clickatell is looking for a Commercial Manager that will focus their efforts in expanding our chat commerce solution’s footprint in South Africa.  Engaging with current and future clients, you will work to introduce solutions portfolio to client’s needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways. 

 

We Do Things Right 

Responsibilities of the Role 

Managing existing clients and revenue  

• Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals. 

• Manage the entire sales cycle to ensure you customers experience the full customer journey. 

• Provide technical support to our customers with the goal to keep customers satisfied with the business's products. 

Cross sell to existing clients

• Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile. 

• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities. 

• Provide professional after-sales support to enhance the customers’ dedication. 

Hunting for new clients 

• Focuses on building long-term mutually beneficial partnerships with core enterprise customers.  

• Unearth new sales opportunities through networking and turn them into long term partnerships. 

• Engage in complex deal structuring and negotiation efforts designed to win new deals. 

• Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer. 

• Set sales and revenue targets and work diligently to meet them. 

• Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation. 

 

We Are On A Learning Journey 

Requirements of the Role 

• Proven experience to create a comprehensive client business plan to manage account sales  

          while accurately forecasting future bookings and revenues. 

• Proven experience to work cross functionally as part of a solution team. 

• Relevant Degree or 8 years of relevant job experience with similar essential duties. 

• Proven business acumen with experience in Senior Manager stakeholder engagement. 

• A track record for consistently exceeding revenue goals. 

• industry and shared business challenges along with your knowledge of analytic solutions. 

• Experience and knowledge of messaging and/or payment products and industry.  

• Extensive network of decision makers in the industry. 

• A good listener, genuinely interested in your clients, their business, and how you can help make  

          them successful.  

• A collaborative style with experience engaging a diverse group of internal stakeholders to  

• articulate a truly compelling client value proposition.  

• Excellent written and verbal communication skills, professional presentation.  

• Excellent process/organization skills, as well as strong creative orientation and the ability to craft  

          innovative solutions.  

• Strong Interpersonal skills with the ability to work with multi-dimensional teams.  

• Strong business/commercial acumen or instinct with technical capacity.  

• Have problem solving skills, be a logical thinker and analytical abilities. 

 

 

A Bit About You

Behavioral competency requirements of a Pacesetter:

• Cultivating Talent: Actively drives the development of skills and strengths within the team and recognizes achievements. Coaches the team on procedures, technical issues and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members’ feedback and resolves any issues or conflicts.
• Managing Resources: Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls.
• Expert Exchanges: Seeks and communicates insights. Acts as access point for information within their team and throughout the organization and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity.
• Risk Mitigation: Resolves problems that are relatively complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance and addressing quality concerns.
• Foster Teamwork: Builds relationships and influentially engages across teams to elevate performance. Facilitates brainstorming that delivers the best solutions. Encourages an inclusive culture where voices are heard and being open-minded is valued.
• Emotions and Performance: Puts effort into managing the link between emotions and performance that helps others do their best work by increasing self-awareness and reducing blind spots. Fosters a safe environment where others feel comfortable to take smart risks and build relationships.
• Drive Execution: Develops tactical plans that support the strategy and plans the detail of the projects, activities, and resources to deliver the goal.
• Coordinating Activity: Develops and manages processes conceptually and technically. Plans, monitors work, and accurately reads situations to course correct and ensure expectations are met.
• Navigating Change: Delivers change by bringing the team together, aligning their work and navigating them through the process. Stays on track by being optimistic and focusing on what is in their control. Executes by getting the right things done by the right people to deliver results.
• Driving Performance: Relentlessly reviews dashboards, systems, KPIs, procedures, and processes, and drives the team’s performance to incrementally improve results. Ensures processes are effective while aligning to best practice and increasing value. 

 

Why You Should Join

Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote working and access to office hubs as required
• Home office set-up with laptop, monitor and other related items