VP: Products

We Are Innovators & Category Creators 

Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.  

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risks. 

We call ourselves Champions. Why Champions? We believe it’s not only about what we have done, but what we are doing and going to do.  The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers.  Watch this space as we blaze a new path while expanding across the globe. 

Purpose  

We are looking for a Vice President of Product to lead the development and execution of our global product strategy. This is a key leadership position, responsible for aligning our product vision with business goals and driving performance across our Conversational AI, Chat Commerce, and Payments portfolios. This role requires a thoughtful and pragmatic leader - someone who combines strategic thinking with operational discipline. You bring a strong customer focus, a deep understanding of technology, and a proven ability to lead and develop high-performing teams. You’re comfortable navigating complexity, making tough decisions, and fostering collaboration across functions. Above all, you lead with integrity, clarity, and a commitment to delivering meaningful impact. 

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We Do The Right Things
Responsibilities of the Role
o Help Define & Deliver the Product Vision: Set the multi-year strategy and execution roadmap across Clickatell’s product suites – from core messaging and AI to commerce and payments.
o Lead Cross-Functional Execution: Drive execution in partnership with Engineering, Design, GTM, Customer Success, and Finance. Ensure we ship on time, on budget, and to spec.
o Drive Customer and Market Impact: Own product-market fit across key verticals and global markets. Deliver value for enterprise customers through deep insight and tight feedback loops.
o Own the Full Product Lifecycle: From ideation to retirement – champion customer research, define positioning, drive adoption, and continually optimize for growth and usage.
o Shape the Org & Culture: Lead a high-performing team, PMs, and cross-functional partners. Instill discipline, rigor, and a high-trust, high-candor culture.
o Price, Package, and GTM: Own pricing for your direct products, commercial packaging, and go-to-market alignment to ensure our products are competitively positioned and easily adopted.
o Be the Strategic Glue: Collaborate with stakeholders to ensure product strategy aligns with company goals, while being the voice of clarity in moments of ambiguity

We Are On A Learning Journey
Requirements of the Role
o 10+ years of product management experience in B2B SaaS or platform businesses
o 5+ years in senior product leadership roles (VP/Head of Product), ideally with global scope
o Deep experience in communications, commerce, payments, and/ or AI-enabled platforms
o Track record of scaling product lines, driving adoption, and improving unit economics
o Clear, confident decision-maker – able to balance customer need with business outcome
o Exceptional communicator and executive influencer – calm under pressure, clear under complexity
o Strong operational focus, yet capable of fast context switching from vision to sprint-level detail
o Proven experience leading through ambiguity, change, and high-growth phases

A Bit About You
Behavioral competency requirements of a Trailblazer.
o Leading Possibility: Leads a high performance and learning culture that focuses on building capacity to deliver more and better in the future. Multipliers who harness and develop others to ensure the team work productively and are developed professionally with clear career paths.
o Striving Optimizer: Strives towards best version we can be and creates efficiencies to scale for growth. Influences others to optimize the present while thinking about the future. Monitors, evaluates, and makes recommendations to enhance processes, people, financials, and technology.
o Expert Advisor: Explores, interprets, and pushes the boundaries by implementing best-in-class practices, Influences others with unique insight and inspires innovative thinking. Ensures that teams comprise of members with diverse strengths, and perspectives to expand thinking.
o Balancing Risk: Applies good judgement without fail and encourages a mindset of taking smart risks in the team. Proactively manages exposure to risk, alert to potential vulnerabilities, and drives the required action.
o Collab Coach: Intentionally creates and supports a culture that facilitates teamwork across the organization. Counteracts silo mentality to maximize team capabilities. Remains optimistic, and defuses tension as a team works through issues by using dialogue that is constructive.
o Awareness and Empathy: Leads by example by practicing self-awareness and shows empathy when itis needed. Stays calm and focused under pressure to avoid making rash decisions led by emotions.
o Blueprint Generator: Provides strategic input and creates the functional strategy that achieves the vision with clear and effective objectives and plans.
o Aligned Performer: Ensures we are focused on doing the right things at the right time. Provides a high level of clarity for accountabilities, priorities, and direction for the team. Utilizes the communication rhythm so information moves accurately and quickly.
o Change Driver: Capitalizes on opportunities for change that shapes the organization with a detailed view of the road going forward and required changes to resources. Prioritizes experimenting with new ideas in order to pursue growth opportunities quickly, and efficiently. Develops capabilities required to continuously imagine innovative solutions.
o Driving Results: Energized by challenges and stretch goals. Compelled to achieve despite the obstacles, uncertainty, and complexity. Takes responsibility for the performance of the team and resulting outputs.
o Lean into complexity: Unravelling issues with care and discipline rather than shortcuts.
o Steady hand and sharp mind: to make hard decisions and have critical conversations.
o Don’t shy away from truth: Deliver it with grace, clarity, and leadership.
o Statesman in the boardroom: The way you operate and a craftsman in the war room.

Why You Should Join
Perks of the Role
o Health Insurance
o 401k contribution
o Quarterly performance incentive bonus
o Risk benefit company contributions
o Reimbursable communications allowance for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your PTO
o Hybrid working with access to office hubs as required.
o Home office set-up with laptop, monitor and other related items.

Stronger Together
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product
platforms to how we build our workforce. We believe that we are stronger together and by leveraging the
power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the
world uses chat technology. We create common ground - Our platform is for all, and so is our workplace.
Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show
up with their authentic selves at work