Job Application for Onboarding Specialist at Brandwatch

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At Brandwatch, a Cision product, we don’t just follow trends—we create them. Our people are at the heart of how we help brands around the world be seen and understood. We combine pioneering AI-driven consumer intelligence with industry-leading social media tools to empower our clients with the insights they need to make real-time, data-driven decisions.

Here, your voice matters. We foster a culture where innovation thrives, and ideas are transformed into action. Whether you’re analyzing AI-powered insights, building meaningful relationships with clients, or pushing the boundaries of what’s possible, your contributions will shape the future of social engagement.

Join us and be part of a team that’s redefining how brands connect with their audiences. Your growth is our success, and together, we’ll drive the conversations of tomorrow while creating authentic connections that matter.

Empower your impact at Brandwatch. Be seen, be understood, be you.

The Onboarding Team at Brandwatch is a global group of product experts dedicated to helping customers turn social data into actionable insights that drive strategic decisions. We design scalable data and visualization ecosystems while delivering enablement programs that empower customers to confidently use Brandwatch and leverage social intelligence across their business.

As an Onboarding Specialist, you will act as a trusted consultant, guiding customers through the onboarding process, ensuring seamless implementation, and driving long-term product adoption. You’ll collaborate with multiple internal and external stakeholders to design tailored solutions, optimize workflows, and enable customers to extract maximum value from the Brandwatch suite of products.

What you’ll do:

Become a Brandwatch product expert, staying up to date on industry trends and best practices.
Consult with clients to understand their goals and design scalable onboarding solutions that drive long-term success.
Manage multiple onboarding projects, balancing stakeholder needs while ensuring timely, high-quality execution.
Coordinate cross-functional teams, delegating tasks and ensuring all work meets the highest standards.
Provide proactive recommendations on best practices, platform usage, and potential projects to maximize product adoption.
Translate complex client requirements into structured, repeatable workflows and solutions.
Lead customer training and coaching sessions, equipping clients with the knowledge to self-serve and scale their social intelligence capabilities.
Represent Brandwatch in client-facing meetings, industry events, and internal initiatives to strengthen our position as a thought leader.

What you’ll bring:

2+ years of experience in software onboarding or customer-facing roles.
Fluency in both Spanish and English required.
A customer-first mindset, with a passion for delivering best-in-class service experiences.
A strong ability to translate business needs into scalable solutions.
Experience analyzing data and using insights to inform decision-making and drive client success.
The ability to quickly adapt to new software and evolving business needs.
Excellent communication skills, with the ability to engage, influence, and build strong relationships.
Strong problem-solving abilities, with a proactive and consultative approach.
Experience working in deadline-driven environments, managing multiple priorities effectively.

What we offer:

Holiday - 25 days holiday and 4 Wellness day per year + bank holidays, ability to carry 5 days over each year to encourage a healthy work-life balance!
Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense); Group life assurance - employer paid
Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution
Cycle to work; Employee discounts platform - through Reward Gateway
Dental insurance - preference premiums at employee’s cost + option to add family members
Employee assistance plan (EAP) & Full Calm subscription
Maternity/parental leave policy & Sabbatical leave policy

This role is perfect for someone who is strategic, consultative, and solutions-oriented, eager to help clients unlock the full potential of Brandwatch. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

Onboarding Specialist

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