Customer Success Manager - Battery Products

Customer Succes Manager – Battery Products

BOLD is committed to shaping the future of high-performance mobility from Formula 1 to aviation and marine. In our mission to deliver innovative and impactful products in the mobility sector, we are building the company whilst working with clients in exciting engineering and manufacturing challenges.

Responsibilities

• Sales Handoff:
  • Ensure smooth transitions from Strategic Sales to the Customer Success.
• Cross-Functional Collaboration:
  • Build strong ties with Sales, Engineering, Production and Technical Service teams for a unified customer approach.
• Account Plans:
  • Gather deep customer knowledge and develop tactical account strategies to ensure customer satisfaction and growth.
• Customer Relationship Management:
  • Foster strong relationships with decision-makers, ensuring their business drivers are well understood.
• Risk Management:
  • Identify, escalate, and mitigate potential risks.
• Project Management:
  • Oversee assigned customer projects, including complex implementations.
• Growth Opportunities:
  • Identify cross-company opportunities and collaborate with Sales to pursue them.
• Feedback & Advocacy:
  • Gather customer feedback and drive referrals and case studies through strong relationships.
• Internal Coordination:
  • Navigate cross-functionally to align customer and business needs.
• KPIs & Customer Engagement:
  • Meet/exceed KPIs and facilitate customer relationships through regular communication.

Minimum qualifications, skills and experience

• Bachelor’s degree or equivalent
• Fluent level of English is mandatory (additional French and/or German languages are desirable)
• 5+ years proven track record of measurable success in strategic customer account management and development within the services or products industry
• Excellent customer relationship skills; ability to grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues; ability to identify organizational structure and confidence to target and build new relationships
• Customer focused, organized, excellence oriented, personable with natural problem-solving abilities, creative, innovative, inquisitive and solutions oriented
• Strong project-management and organizational skills; ability to define a complex implementation or customization plan with very minimal guidance
• Strong written and verbal communication skills to effectively present business concepts and communicate to all levels of an organization
• Ability to think critically, troubleshoot and solve complex problems both independently and collaboratively in a fast-paced, changing environment
• Experience creating and delivering presentations to key clientele; excellent presentation and communication skills
• Demonstrated discretion and ability to work with confidential information
• Proficiency using Microsoft Office (Word, Excel, Outlook, PPT) 
• Engineering/Manufacturing background a plus

Compensation and benefits

• Competitive compensation.
• Flexible compensation
  • Health insurance
  • Kindergarten
• Dining room & subsidized catering.
• Flexible Work Schedule (5 days month remote work)
• Regular events and team building activities

BOLD is an equally opportunity company. We believe in a merit and competence culture where the best ideas thrive regardless of age, disability, race, religion, or belief, gender, sexual orientation, marital status or family circumstances.

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