Back to jobs
New

1st Line IT Support

Manchester, England, United Kingdom

1st Line IT Support

Location: West Didsbury, Manchester 
Hours: 8:30 - 17:00 
Permanent | Full Time | In Office 

 Who are we?

Amoria Group is Progressing Lives Everywhere by delivering staffing and consulting services to the global technology, advanced engineering and energy sectors.

As an integrated project and human capital services business, Amoria Group supports pioneering industries and companies that make a positive impact on the world. Through our PROFES values and our best service commitments, we lead with positivity, deliver world-class expertise and give back to our global communities as we grow.

 

Job Overview:  Provide day-to-day IT administration and support to the Manchester office; ensuring all systems run smoothly and effectively enabling staff to do their jobs. First line technical support for a range of software and technologies used across the Amoria Bond group. Work in conjunction with our internal IT Team and external IT provider to support our hosted desktop and endpoints; monitor 3rd party IT tickets for escalations, approvals and queries. Help to deliver effective onboarding and leavers process for new starters across the UK office. A competent IT Administrator, providing day to day assistance and solutions to a range of technical queries. Must have good technical knowledge and be able to communicate effectively to understand the issue and explain its solution.

 

Key Responsibilities / Duties:                    

  • 1st Line IT support for our global user base
  • Manage and resolve technical support issues for a range of hardware, software and technologies, liaising with 3rd party support providers where required
  • Work collaboratively with APAC, DE and NL based IT Administrators to provide swift turnaround of support requests
  • Update company Knowledgebase documentation as required
  • Track end user usage of tech accounts, so accounts can be redistributed if not in use
  • Help to deliver effective onboarding for all new starters across the business, including procurement and setup of IT equipment and accounts
  • Manage the leavers process for all UK based leavers, including closing internal and external IT accounts.

 Performance Standards:

  • Excellent problem-solving, analytical and organisational skills
  • Excellent self-organisation, planning and time-management
  • Technically minded, and able to work with a range of different software’s
  • Process orientated with the ability to work to a high degree of accuracy
  • The ability to work quickly, under pressure and to deadlines
  • Strong and clear communicator with good influencing skills; able to effectively build and manage relationships
  • Good teamworking skills
  • Excellent customer service skills for both internal and external duties
  • Able to proactively identify and recommend potential improvement opportunities
  • Able to make balanced informed recommendations in the Company’s interest

 

No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience

 

IND123

Create a Job Alert

Interested in building your career at Amoria Group? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

UK Diversity Demographic Question Set

Amoria Group are committed to meeting the aims and commitments set out in our equity, equality and diversity policy.  This includes not discriminating under any local regulations (aiming always to maintain our standards at the highest levels required across the Globe) and having an accurate understanding of our applicants, selection process and workforce.  We need your help and co-operation to do this, but it is optional and completely voluntary; if you do not want to answer certain questions, you can simply select the option 'I do not wish to answer'.  

All responses are completely anonymous and any associated reporting will be automatically aggregated in a manner neither allowing for the identification of individual respondents nor for the attribution of individual responses to a respondent.  Thank you for your participation which will help us continue to improve and ensure we are providing a truly diverse and inclusive working environment across the Amoria Group.


Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Amoria Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.