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Onboarding Specialist
Paris, Paris, France
🌍 About the team
At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys.
To do so, the team focuses on three core objectives:
- Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile
- Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type
- Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV
This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place.
😀 Purpose of the job
Reporting to the Merchant Activation Manager, the Onboarding Specialist is responsible for:
- Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain
- Identifying training needs and developing tailored training plans in collaboration with brands
- Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!)
- Continuously enhancing training programs, exploring new formats, and staying ahead of the curve
💡 Skills & Knowledge
- 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment
- Fluent in English, Italian, and/or Spanish
- Excellent verbal and written communication skills, with a strong client-facing posture
- Highly organized, detail-obsessed, and operationally excellent
- Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented
- Humble, action-driven, and comfortable working cross-functionally
🚀 Recruitment Process
- Talent Acquisition interview
- Case study
- Hiring Manager interview
- Team fit
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