Internal Systems Manager

About Airship

Airship helps brands master mobile-first customer experiences to build lasting relationships and accelerate business growth.

Since 2009, Airship’s has enabled thousands of the world’s leading brands to be at the forefront of the customer experience revolution with industry-first support for push notifications, in-app messages and mobile wallet boarding passes — all of which are now the norm in elevating experiences everywhere. 

Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across apps, websites and all channels, including email, SMS, mobile wallet and more. Its no-code Experience Editor and Journeys AI solutions enables marketers and product managers to get work done in minutes instead of months, capturing more value across the entire customer lifecycle without ongoing developer support. 

With the Airship Experience Platform and App Store Optimization technology and expertise, brands now have a complete set of solutions to optimize the entire customer lifecycle – from the point of discovery to loyalty – driving greater value for everyone involved. 

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn and Facebook.

 

About the Role:

The Internal Systems Manager at Airship leads a team of System Administrators/Engineers responsible for designing, maintaining, and managing our internal IT infrastructure, ensuring its reliability, scalability, and security. The team also maintains the “golden image” for our workstations across multiple platforms and produces internal documentation and standard operating procedures.

We are looking for an experienced, hands-on manager who can develop talent, deliver projects on schedule, and collaborate with cross-functional teams to ensure internal systems are secure, efficient, and aligned with compliance standards. This role involves making strategic recommendations to help the organization achieve our business goals.

Key Responsibilities:
Systems Administration

• Manage user accounts, access levels, and permissions while ensuring compliance with security protocols.
• Monitor and optimize system performance, addressing bottlenecks and performance issues.
• Implement and oversee system backups, disaster recovery plans, and infrastructure upgrades.
• Install, configure, and maintain internal hardware, software, and systems.

Network and Security Management

• Manage network access controls and user authentication, and internal network infrastructure, including cloud based networks and firewalls.  
• Conduct vulnerability assessments, update security measures, and collaborate with the Security team to ensure compliance with data protection regulations.

Integration and Automation 

• Oversee the integration of internal systems and SaaS tools to streamline business processes.
• Automate workflows and system management tasks using integration tools, APIs, and automation platforms.

Technical Support and Mentorship  

• Provide advanced technical support for complex issues and escalate problems as needed.
• Train and mentor team members, ensuring up-to-date internal documentation, SOPs, and knowledge sharing.

Compliance and Process Improvement

• Develop and enforce security configurations and best practices to meet industry standards and regulations.
• Continuously evaluate systems, identify gaps, and recommend improvements to align with organizational goals.
• Manage internal infrastructure improvement projects, ensuring alignment with business goals and compliance standards.

Advisory and Collaboration

• Advise on system design, architecture, optimization, automation, and disaster recovery planning.
• Collaborate with IT Helpdesk, Security, and Internal Tools teams to complete tasks, meet company goals, and ensure secure and efficient systems.
• Oversee IT projects, including system upgrades and new software implementations, ensuring they meet business requirements and deadlines.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 3+ years of experience as an Internal Systems Manager, IT Manager, or similar role, with a strong background in system administration or engineering.
• Proven experience leading technical teams, mentoring staff, and fostering a collaborative team environment.
• In-depth knowledge of computer systems, operating systems, and networks with hands-on experience in managing and optimizing them.
• Excellent problem-solving and troubleshooting skills, with the ability to resolve complex issues effectively and efficiently.
• Strong communication and interpersonal skills, with the ability to collaborate across teams and communicate technical concepts to non-technical stakeholders.
• Able to manage multiple tasks and prioritize workload to meet deadlines while maintaining quality and efficiency under deadlines.
• Knowledge of IT security best practices and protocols, ensuring that internal systems are secure, compliant, and aligned with industry standards.
• Knowledge of compliance regulations (e.g., GDPR, HIPAA) and best practices related to data security and user access.

We’d Be Excited If You Also Have:

Ideally, you have experience configuring and managing the following (or similar) software:

• Google Workspace
• Okta
• Jamf
• Jumpcloud
• Slack
• Atlassian
• Zoom

Work Location & Travel Requirements

Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. 

This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.

Compensation

Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. 

The starting base pay range for this position is: $156,000 - $176,000 USD per year. Some roles may also be eligible for commission, bonus, or other performance incentives. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation.

Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

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By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.