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Account Coordinator - ASO Team

US - Remote

About Airship

Airship helps brands master mobile-first customer experiences to build lasting relationships and accelerate business growth.

Since 2009, Airship’s has enabled thousands of the world’s leading brands to be at the forefront of the customer experience revolution with industry-first support for push notifications, in-app messages and mobile wallet boarding passes — all of which are now the norm in elevating experiences everywhere. 

Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across apps, websites and all channels, including email, SMS, mobile wallet and more. Its no-code Experience Editor and Journeys AI solutions enables marketers and product managers to get work done in minutes instead of months, capturing more value across the entire customer lifecycle without ongoing developer support. 

With the Airship Experience Platform and App Store Optimization technology and expertise, brands now have a complete set of solutions to optimize the entire customer lifecycle – from the point of discovery to loyalty – driving greater value for everyone involved. 

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn and Facebook.

 

We are looking for an Account/Marketing Coordinator to join our dynamic ASO Team. Gummicube, a division of Airship, works with top app developers around the world, and as an Account Coordinator, you will have the opportunity to impact the success of some of the biggest brands in the app stores! This is a full-time position with great benefits, where successful candidates can have a huge impact on our business and can become key players on our team.

Key Responsibilities

Project Management & Coordination:

  • Manage existing client accounts, campaigns and client requests
  • Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)
  • Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered
  • Provide clear and timely responses to emails from clients and internal teams
  • Present deliverables and analyses to clients confidently and accurately

App Store Optimization (ASO) Usage:

  • Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required
  • Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance
  • Accurately answer questions and/or direct clients to the correct avenue within the company
  • Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns
  • Analyze results and identify areas for improvement

Client Retention & Relationship Growth:

  • Retain clients and grow existing accounts for possible expansion of relationship
  • Identify potential and strategic growth within existing accounts for Business Development Team to up-sell 

Required Skills:

  • Versatile and strong communication, presentation, and writing skills
  • Ability to communicate effectively and proactively with clients and internal team
  • Ability to juggle multiple high priority projects and meet tight deadlines
  • Thorough attention to detail and follow-through
  • Excellent organization and project management skills
  • Familiarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc) 
  • Proficiency with MS Excel is a must!
  • Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when needed

Ideal Skills (but not required):

  • Familiarity with the Mobile Industry and/or SEO, ASO
  • Interest or experience in both iOS and Android apps and the mobile gaming space

To Apply: All interested candidates should send us a resume and provide a strong cover letter explaining why you would be a good fit for this position.

Compensation at Gummicube (an Airship Company)
Gummicube’s compensation is determined by a variety of factors including market data, experience ladders, and geographical location. The starting salary range for this position is: $62,000-$68,640. Some roles may also be eligible for commission, bonus, competitive equity packages and other performance incentives. In addition, we also provide an extensive suite of Benefits offerings as part of our Total Rewards approach to compensation.

For California residents, please see the link to our privacy policy in compliance with revised CPRA requirements that can be found on our websites at either Gummicube.com or Airship.com/legal/california-employee-and-candidate-privacy-notice/.

Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

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