Global Client Operations Technical Project Manager

Want to join a company that brings the world together through a global understanding of media produced in various regions, all with communication and cultural understanding at its core?

VSI provides language localisation and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted partnerships in Asia. VSI works across a wide range of sectors, from broadcast, VOD, theatrical and gaming to corporate and creative. 

This is a hybrid position, with a minimum of 3 days in the office and 2 days working from home (WFH). 

Summary

As Global Client Operations (GCO) Technical PM, you will be part of the Global Client Operations Team, supporting the GCO and Netflix Technical Lead, making sure GCO’s operational needs are covered across our technology ecosystem and on any technical initiatives for GCO accounts and the wider business as required. As a GCO Technical PM you will also work with the Technology department, Business Analyst and other VSI teams on scoping and implementing the necessary technology needed to make our processes more efficient and provide imaginative technical solutions to support the business needs.

The role would demand excellent organisational skills, an aptitude for technical-related tasks, and the ability to work on multiple initiatives while effectively switching focus between them. This is a fast-paced role that requires a proactive individual to communicate effectively with all relevant stakeholders. Finally, the role may involve working with tight deadlines, so being able to work under pressure without losing focus is crucial.

The ideal candidate should possess a proactive mindset, with a high standard of written and spoken English, be able to adapt to the changing demands of a fast-paced environment, have excellent attention to detail, and communicate effectively with diverse cultures daily.

Responsibilities include, but are not limited to, the following:

• Support GCO Technical Lead on tooling/technology-related initiatives for all GCO clients
• Work with the GCO Technical Lead to understand the departmental and client-specific workflow needs. Identifying improvement opportunities for projects, accounts and processes
• A department super/admin user for Project Management system/s
• Act as the first line of support to collate and answer tooling-related queries from the GCO team, liaising with 3^rd party or relevant internal stakeholders to quickly resolve the issues
• Act as the first line of support to collate and answer tooling-related queries from the GCO team, liaising with 3^rd party or relevant internal stakeholders to quickly resolve the issues
• Testing PoC for new internal tooling, internal tooling updates and external client tools/systems
• Collaboration with internal departments IT, MAM, OOONA, and Development to provide feedback and scoping department's and client’s needs for efficient operation within internal tooling
• Organise and provide training sessions/refreshers to the team on internal and external tooling updates/changes
• Creation and input into internal tooling documentation, updates and workflow changes
• Constantly analyse tools to find improvements and new ways to speed processes
• Provide specific data and technical/tooling reports to GCO Technical Lead and/or HoD to help make informed operational decisions
• Participate in client meetings as required as a Technology expert
• Attend relevant events and keep up to date to learn about new industry trends and innovations, and provide advice to the business
• Be a champion for new technology, helping the rest of the team navigate the challenges and appreciate the advantages
• Support the wider rollout of the various tools across multiple VSI offices

Skills and experience:

• Excellent written and spoken English with outstanding communication skills
• Ability to handle multiple tasks and work well independently, under pressure, and in a fast-paced environment
• Strong knowledge of standard MS Office programmes, Advanced Excel Functions, VBA, and Power Automate
• Prior experience with Ooona Manager
• Excellent organisational, time management and planning skills
• Excellent problem-solving and numeracy skills
• Attention to detail and accuracy
• Flexible team player, willing to 'go the extra mile' to get the job done
• Self-motivated and able to use own initiative
• Outgoing and confident personality
• Working knowledge of a subtitling software is desirable

Desired skills and experience

• An understanding and interest in languages (the ability to speak another language would be useful but not essential)

What else is on offer?

• Private medical insurance
• Enrolment to company salary sacrifice pension scheme
• Discounted gym membership
• Cycle-to-work scheme
• Travel card loan
• Regular social activities