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Renewals Customer Success Representative with German

Warsaw, Poland

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the role: 

The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. 

What You’ll Do:

  • Manage renewal of contracts in assigned territory to protect revenue
  • Monitor expiring agreements and take timely action to maintain customers
  • Provide accurate proposals and quotes according to customer agreements
  • Handle inquiries related to pricing, co-terming, upselling and reinstatement
  • Collaborate positively with customers, partners and internal teams
  • Record all activities accurately in the customer relationship management system
  • Achieve sales targets with focus on customer retention and revenue growth

What You’ll Bring:

  • Speak English and German fluently for effective communication (B2 min.)
  • Have minimum two years of sales experience in software or related industry
  • Demonstrate strong customer service and organizational skills
  • Work effectively in a fast-paced and semi-autonomous environment
  • Be self-motivated and able to manage high volumes of communications
  • Possess basic knowledge of virtualization

Bonus Skills:

  • Proficiency with SalesForce

What You’ll Get:

  • 26 paid days off annually, plus 3 global VeeaMe Days for self-care and paid volunteer time
  • Paid parental, maternity, and paternity leave
  • Fully covered family medical plan, dental, rehab, and vaccinations
  • Life, critical illness, and disability insurance
  • Employer pension contribution via PPK
  • Monthly Edenred allowance of 450 PLN for meals
  • MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
  • Six free therapy sessions, plus legal and financial advice
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

 

#LI_MP1

 

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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