Product Manager - Customer Experience

Ever wanted to tell people, “Yeah, I helped launch the future of transportation”? Well, here’s your shot. At Vay, we’re flipping the script on mobility with Remote driving—delivering cars to customers with zero hassle and zero driver inside, offering a unique by the minute car rental service. We’re already live in Las Vegas, and trust us, we’re just getting started.

Our journey so far since our launch in 2018:

Revolutionary remote driving tech- We built the world’s first commercial remote driving product.

Breaking boundaries across continents- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service.

Vegas fleet on the rise- Our vehicle fleet is scaling fast, from 20 to 100 cars in Las Vegas. We’re just getting started!

Watch our CEO, Thomas von der Ohe, deliver a live news segment on CNN - VayDrive 

Discover what drives our culture- Explore our core values

Why this role is awesome:

As a Product Manager based in Las Vegas, you’ll be at the epicenter of our only operational market, giving you a unique opportunity to directly influence the customer experience and product direction. Being embedded close to our users and operations team allows you to gather real-time insights, quickly resolve pain points, and ensure that product decisions align with actual market needs. You'll serve as a critical link between our local service and our global product development teams in Berlin, shaping solutions that directly impact our most active user base. This is a hands-on, high-impact role with visibility and ownership over key user-facing improvements.

What you'll be driving:

• Customer Insight & Feedback Integration
  Act as the primary conduit between Las Vegas operations and Berlin product teams. Collect and categorize customer feedback, prioritize issues, and champion solutions that address real-world problems.

• Product Discovery & Validation
  Lead localized user research through interviews, focus groups, and market analysis. Validate feature ideas with actual users and ensure the product roadmap is grounded in customer demand.

• Feature Development & Quality Assurance
  Manage user acceptance testing (UAT), ensuring smooth, high-quality feature rollouts. Collaborate closely with engineering and design to troubleshoot and refine new features before launch.

• Operational Alignment & Cross-Team Collaboration
  Partner closely with Las Vegas operations to align product features with service realities. Serve as the on-the-ground liaison with Berlin teams to ensure transparency and alignment.

• Roadmap & Strategic Adaptation
  Continuously inform and adapt the product roadmap based on evolving market demands. Contribute to long-term product strategy in Las Vegas, helping us stay ahead in a competitive landscape.

What we are looking for:

• Experience & Qualifications

  • Bachelor's Degree and 3–5 years of experience in a product management role, or equivalent experience.

  • Preferred: Hands-on experience building mobile apps, especially in automotive or transportation industries.

• Customer-Centric Mindset
  You’re deeply committed to understanding and improving the user experience, and you know how to turn customer insights into product value.

• Analytical & Data-Driven
  You're confident interpreting data and feedback to inform decision-making and feature prioritization.

• Hands-On Problem Solver
  You thrive in fast-paced environments and are quick to take initiative, troubleshoot, and resolve local product challenges.

• Strong Communication & Collaboration Skills
  You’re an effective communicator across geographies and teams, capable of aligning stakeholders from Las Vegas to Berlin.

• Product Experimentation & Testing Experience
  Comfortable running on-ground tests and UAT to validate assumptions and iterate rapidly.

• Operational Insight
  You understand how operations run and can translate those needs into product improvements that work in the real world.

Why should you join Vay:

🧠 Genius level team - Work with the smartest minds from over 30 countries around the world in deep tech & automotive

🌍 Huge scope for impact in a fast paced environment

💰 Salary + stock options

🌴 Unlimited Paid Vacation Days

 🏦 401(k)

 🏥 Health, Dental & Vision Insurance 

 🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions

 🎉 Perks at Work Membership 

 🍎 Snacks & Drinks in Our Downtown Las Vegas Office 

 🎊 Fun Team Events Every Quarter

Introduction to Vay

If you want to be part of something groundbreaking, let’s chat! We highly encourage & welcome applicants from all walks of life to help us create a better future for our world 🚗💨