Product Manager, Customer Experience

Ever wanted to tell people, “Yeah, I helped launch the future of transportation”? Well, here’s your shot. At Vay, we’re flipping the script on mobility with Remote driving—delivering cars to customers with zero hassle and zero driver inside, offering a unique by the minute car rental service. We’re already live in Las Vegas, and trust us, we’re just getting started.

Our journey so far since our launch in 2018:

Revolutionary remote driving tech- We built the world’s first commercial remote driving product.

Breaking boundaries across continents- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service.

Vegas fleet on the rise- Our vehicle fleet is scaling fast, from 20 to 100 cars in Las Vegas. We’re just getting started!

Watch our CEO, Thomas von der Ohe, deliver a live news segment on CNN - VayDrive 

Discover what drives our culture- Explore our core values

Why this role is awesome:

As our first Product Manager in Las Vegas, you’ll work directly where our product is live. Embedded in our only operational market, you’ll have immediate access to customers, remote drivers, and operations, enabling you to identify opportunities early and turn real-world insights into meaningful product improvements.Your work will shape how our product scales across the US. You’ll run on-ground experiments, validate ideas quickly, and influence feature decisions that set the standard for future markets.You’ll collaborate closely with customer service and operations in Las Vegas, while partnering with product and engineering teams in Berlin to translate local needs into high-quality releases that reflect how users interact with our service every day. This is a hands-on, high-impact role with visibility and ownership over key user-facing improvements.

What you'll be driving:

Customer Insight & Feedback Integration:

• Act as the primary connection between Las Vegas operations and Berlin product teams, integrating insights from customer support and direct user interactions.
• Gather and categorize feedback to prioritize customer issues, ensuring that solutions are aligned with real-world needs and quickly address pain points.

Product Discovery & Validation:

• Lead user research and market analysis to identify opportunities for improvement and new features.
• Conduct focus groups, user interviews, and on-ground testing to validate product concepts and inform feature prioritization based on local demand.

Feature Development & Quality Assurance:

• Manage user acceptance testing (UAT) for new releases, coordinating with engineering and design to address issues.
• Ensure high-quality, customer-focused feature rollouts that meet product standards and user needs.

Operational Alignment & Cross-Team Collaboration:

• Work closely with the Las Vegas operations team to ensure product updates align with real-time service needs and operational insights.
• Act as the on-site bridge to Berlin teams, aligning on issues, updates, and priorities.

Roadmap & Strategic Adaptation:

• Support in continuously adapting the product roadmap based on evolving customer needs and market demands.
• Support long-term product strategy and growth in the Las Vegas market, making data-driven adjustments to maintain competitive relevance.

What You Bring

Essential Qualifications

• 3–5 years of experience in a product management role, or equivalent experience.

• Hands-on product experience in building mobile apps, preferably in the automotive or transportation industries. 

Mindset & Approach

• Customer Focus: A strong commitment to understanding user needs and turning insights into product improvements.

• Analytical Approach: Ability to interpret user data, feedback, and market trends to guide decisions and prioritize effectively.

• Practical Problem-Solving: Comfortable working on-site to address issues quickly and collaborating across teams to find efficient solutions.

• Clear Communication: Skilled at aligning stakeholders in different locations and maintaining transparent, structured communication.

• Experimentation Mindset: Experience running on-ground tests, UAT, and other validation methods to refine product direction.

• Operational Awareness: Understanding of operational workflows and how product changes impact real-world service delivery.

• Adaptability: Thrives in a fast-paced, evolving environment and can make informed trade-offs that drive meaningful impact.

Why should you join Vay: 

🌍 Huge scope for impact in a fast paced environment

💰 Salary + stock options

🌴 Unlimited Paid Vacation Days

 🏦 401(k)

 🏥 Health, Dental & Vision Insurance 

 🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions

 🎉 Perks at Work Membership 

 🍎 Snacks & Drinks in Our Downtown Las Vegas Office 

 🎊 Fun Team Events Every Quarter

Introduction to Vay

For more information regarding Vay's physical demands, working environments, and safety requirements, please review this link for additional details. Please note, details of what pertains to this role will be discussed during the initial interview.

We would love to stay connected for future opportunities no matter the outcome so we highly encourage if you have one to share your LinkedIn profile with us when applying.

If you want to be part of something groundbreaking, let’s chat! We highly encourage & welcome applicants from all walks of life to help us create a better future for our world 🚗💨