L3 analysts - BCC/Coremedia

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

 

The Role  

As a L3 Support Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4-6 Years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role Responsibilities

• Advanced Incident Resolution (L3): Act as the final technical escalation point, diagnosing and resolving complex, non-obvious production incidents that impact core e-commerce functionality, ensuring minimum downtime and swift service restoration.
• System and Code-Level Troubleshooting: Utilize deep knowledge of Java-based applications (ATG and Spring Boot) to perform code-level debugging, log analysis, and system tracing to pinpoint root causes and recommend effective workarounds or permanent fixes.
• Platform Expertise: Support and troubleshoot issues related to critical business user applications, including Oracle BCC (Business Control Center) and our enterprise CMS (CoreMedia), specifically addressing catalog, content, and personalization disruptions.
• Root Cause Analysis (RCA): Lead detailed Root Cause Analysis efforts for recurring and major incidents, collaborating with development teams to implement preventative and permanent solutions.
• Process Adherence & Improvement: Uphold and champion structured support methodologies (Incident, Problem, and Change Management) and contribute to the development of robust runbooks, knowledge base articles, and operational best practices.
• Monitoring & Performance: Monitor application health using enterprise tools, identify performance bottlenecks, and implement tuning recommendations at the application, database, or infrastructure layer.

Must have qualifications

1. Technical Depth

•  4-5 years of progressive experience in a dedicated Level 3 (L3) Production Support or advanced application support role.
• Mandatory expertise in enterprise-grade e-commerce platforms, including:
  Spring Boot (ability to read, debug, and understand application logic and configuration in a production setting).
• Solid knowledge of Content Management Systems (CMSs) and the critical role they play in e-commerce content delivery.
• Specific hands-on experience or strong familiarity with supporting the business control tools:
  Oracle BCC (Business Control Center).
  CoreMedia
• Expert-level troubleshooting skills for multi-tier e-commerce applications, including log aggregation, thread dumps, heap analysis, and SQL query performance analysis.
  Good to have : Oracle ATG Web Commerce knowledge (troubleshooting Nucleus components, repositories, caching, and personalization).

1. Industry & Process Skills

• Proven experience supporting applications within a high-traffic eCommerce platform environment.
• In-depth knowledge of standard Support Processes (ITIL framework, particularly Problem, Incident, and Change Management).
• Ability to work effectively in a high-pressure, support environment, including participating in on-call rotation schedules.
• Desirable Skills (Nice to Have)
• Hands-on experience with ticketing and project management systems, particularly JIRA for defect and problem tracking.
• Familiarity with enterprise service management platforms like ServiceNow.
• Experience with monitoring tools (e.g., Dynatrace, Splunk, AppDynamics).

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The benefits  

This is a Full Time position based in Bengaluru in India.

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

  Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

  

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.