Job Application for Operations Officer at Trumia

Trumia is a new-generation E-Money and Payment Services financial services provider, licensed and regulated in the EU. The Institution has set out to provide its clients with customer-centric and innovative financial services. It offers both consumer wallets and corporate accounts, driven by state-of-the-art technology to make its financial services seamless and beneficial to its users.

We are currently looking for Operations Officers to join our fast-growing and dynamic team. The opportunity to join the team at this stage in the Institution’s journey provides for an exciting and rewarding experience.
The Operations Officer will have the opportunity to grow in a dynamic environment, taking initiative on day-to-day operations and supporting the Institution to achieve customer and operational excellence. The chosen candidate will support the Chief Operating Officer in managing payment and operational activities and will work closely with other key functions within the Institution on day-to-day operational tasks.

Role and Responsibilities:

Steering tasks related to onboarding new clients and liaising with the Compliance department regarding the due diligence process.
Ensuring client accounts (consumer and corporate) are set up correctly in the Core System in terms of products, fees, and account information.
Managing preliminary checks on client documentation and information in accordance with relevant regulations.
Processing daily payments through our Core and third-party systems.
Liaising with our Banking Partners on payments, queries, and related issues.
Management of the Core System client and product configuration.
Monitoring operational flows to ensure processes are being executed appropriately.
Acting as a primary point of contact for client queries and escalating internally and to third-party providers where necessary.
Performing daily monitoring of customers' transactions as a first line of defence in line with AML and CFT policies.
Working closely with the Risk and Compliance Functions in the identification, measurement, and mitigation of risks, including operational risks.
Assisting in the drafting of operations policies, procedures, and guidelines.
Management and upkeep of the Client Knowledgebase.
Assisting the Chief Operations Officer with ad-hoc requirements as they arise.
Controlling and executing manual transactions on behalf of clients in line with operational policies.
Monitoring, identifying, and proposing new processes to provide business improvements and cost efficiencies across the Institution.

Requirements

Minimum of 1–2 years of experience in a similar role within the financial services industry.
A Higher Education Qualification in Finance, Banking, or a relevant field is considered an asset.
A solid understanding of different payment methods and mechanisms.
A good grasp of AML and CFT processes.
Adaptable and capable of mastering different financial systems; experience with SWIFT messages is considered an asset.
Excellent verbal and written communication skills in English.
Ability to work on own initiative and as part of a team, possessing strong interpersonal skills.
A demonstrated commitment to high professional ethical standards.
Proven ability to thrive in a fast-paced, dynamic environment.

Benefits

Private Health Insurance (after probation)
Snacks in the Office
24 days of vacation per year
Attractive office location and facilities
Daily Breakfasts and Friday lunches in the office
Regular office & team building events

Join us at Trumia, where you can leave your mark on the future of financial services.

By submitting your application, you agree to our Privacy Policy.

Create a Job Alert

Interested in building your career at Trumia? Get future opportunities sent straight to your email.

Operations Officer

Apply for this job