Service Desk Employee

Your Mission, Should You Choose To Accept It: 

You will be part of the Digital & Technology group's Infrastructure and IT Support Team, where you will be supporting the organization on all IT support request. We ensure that IT is functioning, whether it is office IT or Infrastructure - to keep our hotels running and our guest happy.  

We are a small, tight-knit team and we manage a lot of technologies, so there’s a lot of learning and knowledge-sharing. We’re true team players and through trust, we achieve results. Everybody has their specialties and you ensure that others know what is needed to support the organization. You can work independently but you know when to ask from support from a colleague as well.  

This role is part of the over all IT Support team, but you will be based in Italy, while the rest of the IT Support team will be based in Barcelona and Amsterdam.

In Case You Don’t Know Who We Are (Ahem)… 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do: 

• Support the our Hubs  on IT related issues 
• On and offboarding employees to and from our systems (and help smoothen the process) 
• Help Hotel staff when they are experiencing issues with their IT systems 
• Office 365 Support 
• Managing access to systems 
• Fixing hardware issues
• Telephony support  
• Regular visits to our hotels to help onsite with IT related issues in the widest sense; office IT, CCTV, access control, In Room TV, WiFi - you name it. 
• You are part of the Overall Team, but the focus will be our Italian Properties which are based in Florence, Rome and Bologna. Florence will be your base.

Who You Are 

• You have three to five year experience at an IT service desk. 
• You have experience providing (remote) IT Support Experience with Office 365 
• You speak English and Italian since that’s our main language. Dutch , German, Spanish and Portuguese is a plus 
• Experience with MS Intune, Zendesk, monday.com, Powershell, Confluence, networking are also all a plus 
• You get energy out of helping people.

What We Offer: 

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities.  
• We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future.  
• The chance to learn and grow in your role with the potential for future growth.  
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change  
• Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!  
• The freedom to work remotely or to come to the office – whatever suits you best!  
• A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff.  

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion, or culture. Your authenticity keeps our team diverse. Come as you are.