Customer Support Specialist (gn) - Italian, Spanish or French Speaker

Start: August 1, 2026 | Level: Junior | Location: Remote (EU & UK) | Working Hours: Full-time (40h/week)

Join the Customer Support Team at ESN & More!

As a Customer Support Specialist (gn), you'll be the first point of contact for our international community, helping to create an outstanding customer experience with every interaction. With your empathetic approach, strong communication skills, and passion for helping others, you'll support our customers with questions about our products, orders, and services while working closely with your teammates to continuously improve the way we support our community.

If you're a native Italian, Spanish or French speaker (or speak one of these languages at native level), enjoy solving problems, and want to be part of one of Europe's leading sports nutrition brands, we'd love to hear from you!

Are you excited about helping drive the success of the ESN & More Nutrition brands?

Then we'd love to hear from you—join our team!

Your mission

• You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented
• You support customers with questions related to orders, deliveries, products, returns, and refunds
• You take ownership of customer enquiries and resolve them efficiently while maintaining a high level of customer satisfaction
• You accurately document customer interactions and ensure excellent service quality
• You work with modern AI-powered tools to help deliver efficient, high-quality customer support
• You collaborate with cross-functional teams, including Logistics, Operations, Supply Chain, and Quality Management, to ensure the best possible customer experience
• You work closely with your Customer Support teammates to continuously improve processes and ways of working
• You contribute to Help Centre content and Customer Support improvement projects as you grow in the role

Your experience & skills

• You have native-level proficiency in Italian, Spanish, or French (one of these languages is mandatory)
• You have good English language skills
• You have some experience in a customer-facing role, such as Customer Service, Retail, Hospitality, or Customer Support
• You have strong communication and organizational skills
• You are comfortable using digital tools; experience with Zendesk or a similar ticketing system is a plus
• You are interested in AI-powered tools and new technologies
• You have German language skills, which are a plus but not required

Why choose us?

Being part of our team means joining a high-performing company with a diverse and inclusive culture. In our fast-growing team of over 1,200 employees, we combine our passion for sports nutrition, supplements, and healthy foods with cutting-edge technology, production, and logistics processes. All of this serves one goal: providing our customers with top-quality products to support their healthy and active lifestyle.

You can look forward to a strong sense of team spirit, ongoing opportunities for professional growth and responsibility, and an exciting work environment that blends lifestyle and career. With locations in Hamburg, Elmshorn, Kaltenkirchen/Nützen, and Elsdorf, TQG offers diverse career opportunities in areas such as technology, product development, sales, marketing, and logistics. Additionally, you’ll benefit from:

• Flexible working hours and remote work options
• Attractive employee discounts
• Subsidy for the E-gym Wellpass
• Workation
• Corporate benefits
• 28 days vacation/year
• and much more

About Us

The Quality Group (TQG) is an innovative provider of sports nutrition products, bringing together the successful brands ESN and More Nutrition since 2021.

ESN has been the German market leader in sports nutrition since 2004, offering products like protein powders, bars, and supplements designed for ambitious fitness goals. Founded in 2017, More Nutrition focuses on healthy, reduced-sugar foods, providing solutions for conscious nutrition and weight management without compromise.

TQG’s vision is to help people become the best version of themselves. With passion and innovation, the company develops high-quality products that promote health, performance, and joy in life. Its agile company culture and exciting career opportunities make TQG a strong partner not only for customers but also for employees.

This is us – The Quality Group – nice to meet you! Now it’s your turn!
We look forward to your application! Regardless of gender, age, background, or identity – what matters to us is who you are and what you bring to the table. Join our team and grow with us!