Customer Support Agent

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

As a Customer Support Agent, you will be the voice of Super Technologies, managing customer interactions across multiple channels and ensuring every customer receives the support they need, when they need it. You'll join the Customer Engagement Global team, building lasting customer relationships that encourage loyalty and contribute to the wider business's success.

What the role involves

• Respond to inbound and outbound customer contacts across calls, email, live chat, social media and third-party review sites, resolving enquiries and offering solutions.
• Address customer needs by providing solutions and alternatives, ensuring issues are resolved effectively.
• Maintain accurate records of all interactions using the call centre database.
• Build lasting customer relationships that encourage loyalty and repeat engagement.
• Deepen product knowledge continuously and stay current through ongoing training.
• Meet daily targets for service quality, productivity and customer satisfaction.
• Collaborate closely with other teams to achieve outstanding business results.

What we are looking for

• Strong listening and communication skills, both verbal and written.
• Ability to stay organized and work efficiently.
• Flexible mindset with a drive to improve processes and outcomes.
• Keen eye for detail.
• Capability to manage multiple tasks at once and stay on top of deadlines.
• Friendly, empathetic approach to all customer interactions, with the ability to stay positive under pressure.
• Previous experience in customer support or a call centre.
• Medium-level proficiency in English and fluency in Greek.

What we offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.