Customer Rewards Specialist

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

You are joining Super as a Customer Rewards & Loyalty Specialist, working within a team focused on delivering a seamless and personalised rewards experience for customers. This role sits at the intersection of operations, data, and cross-functional collaboration, playing a key part in executing and refining the end-to-end rewards journey.

What the role involves

• Execute the player reward structure based on criteria established in close collaboration with the CRM department
• Oversee the end-to-end process of crediting specific rewards to customers, ensuring accuracy and timely fulfilment
• Collaborate with the CRM department to align customer communication activities with personalised offers
• Collaborate with the Customer Support department to manage the intake of customer requests and ensure timely rewards fulfilment
• Identify opportunities for improvement across the rewards journey through analytical insight and programme monitoring

What we are looking for

• Proven experience in a Customer Rewards and/or Loyalty role within the betting and gaming industry
• Strong analytical skills with the ability to identify opportunities and inefficiencies within rewards journeys
• Strong programme management skills, with experience overseeing the execution of loyalty and rewards structures
• Ability to collaborate effectively across departments and demonstrate a positive team spirit
• Fluency in Greek and an advanced level of English

What we offer

• Medical / Health Insurance
• Employee Assistance Programme
• Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.