Fulfilment Operations Supervisor
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
The Fulfilment Operations team is responsible for enabling the seamless delivery of live event tickets from the seller to the buyer. Ticket delivery solutions for live events are rapidly evolving and we expect our ticket delivery solutions to be the best in the industry. The Fulfilment Operations team handles the toughest problems and informs our product and strategic roadmap to ensure we offer the best experience to our fans.
We are looking for a driven Fulfilment Operations Supervisor who is obsessed with solving problems. You should combine strong people management skills, an analytical mindset and dedication to getting our fans to events as smoothly as possible. The successful candidate will need a bias for action and detail, with proven operational and people management skills in a high-pressure environment.
- Manage and develop a team of fulfilment operational experts, including playing a key role in hiring where necessary
- Design and implement new training programs for the team to improve execution and quality of [x].
- Closely track and analyse key metrics and understand how the data relates to business goals, including explaining changes in metrics over time, both in terms of productivity and quality of execution.
- Help implement and validate new workflows to solve unique business problems
- Proactively identify and investigate issues and provide feedback which will help inform improved workflow efficiency and impactful product changes.
- Interface directly with key stakeholders, from external partners to senior leadership
- Be the expert on getting our fans their tickets!
- A “can do” attitude
- 2+ years' experience in a managerial, analytical or problem-solving role
- Excellent people management skills. Experience managing a team strongly preferred
- A natural curiosity to spot, break down and resolve problems
- Experience measuring performance and moving a metric
- Flexibility to work during weekdays and weekends as per calendar requirements
- Track record of building new processes and solving problems from scratch
- Proficiency with Excel. Willingness to learn required
- Basic SQL experience or willingness to learn a plus
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
- Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.
Not sure if you meet all of the requirements above? We’d like to hear from you anyway; we’re looking for curious problem solvers to help us build the best experience in the live events industry. If that sounds like you please reach out to us.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
$65,000 - $65,000 USD
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