Data Center Customer Success Manager

Location: Lisbon.

Do you thrive at the crossroads of customer satisfaction and service excellence?

At Start Campus, we’re shaping the future of data center services, and we need a Customer Success Manager to ensure our clients are not just satisfied, but thrilled.

The Mission:
As our Customer Success Manager, you’ll own the client experience, from onboarding to exceptional service delivery. Acting as the primary point of contact, you’ll drive customer success, ensure SLAs are met, and foster long-term partnerships. Your work will directly represent our brand, nurture relationships, and make you an indispensable partner to our clients.

What You’ll Do:

• Engage & Lead: Build strong relationships through proactive client engagement and regular service reviews.
• Ensure Excellence: Monitor SLA compliance, resolve incidents, and lead post-implementation client onboarding.
• Drive Growth: Identify organic growth opportunities and mitigate churn risks through personalized service.
• Enhance Communication: Maintain seamless coordination with internal teams and keep customers informed during critical incidents.
• Customer Advocate: Create tailored playbooks, close feedback loops, and manage escalations with urgency and transparency.
• Service Improvement: Champion process enhancements and service improvements to elevate the customer experience.

Key Qualifications:

• Bachelor’s degree in Business, IT, Engineering, or equivalent experience.
• 5+ years in customer-facing roles, ideally in data centers, utilities, IT, or telecoms.
• Experience managing complex, international clients with a focus on Service Management (ITIL preferred).
• Proven ability to solve problems, manage stakeholders, and drive operational excellence.
• Exceptional interpersonal, organizational, and communication skills.

Why You’ll Love It Here:

• Impact: Own the P&L for your clients, shaping their success while driving Start Campus forward.
• Collaboration: Work closely with cross-functional teams and contribute to business development.
• Flexibility: Empowered to lead with autonomy and creativity in a fast-paced, client-centric environment.
• Growth: Join a company committed to innovation, professional development, and service excellence.

About Us:
At Start Campus, we provide mission-critical data center services that power businesses globally. We’re customer-centric, innovative, and always looking to push boundaries.

If you’re passionate about building relationships, driving customer success, and thriving in a tech-driven world, we want to hear from you!

If you think you have what it takes for this position and are looking for a new professional challenge send your application.