About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Product Analyst, Transportation Optimization

About the Role

ShipMonk is hiring a Product Analyst to own the analytics and insights that power our parcel shipping strategy. You’ll sit within the Transportation Product team and report to a Senior Product Manager. Your focus will be on understanding why our parcel network behaves the way it does, where it’s leaking cost or performance, and what actions can materially improve it.

You’ll use SQL, data modeling, and structured analysis to uncover optimization opportunities across carriers, methods, zones, and operational workflows. But this role isn’t limited to delivering numbers. You will be expected to connect the dots, explain why findings matter, and help shape next steps. You’ll partner closely with engineering, operations, and our transportation team to turn analysis into measurable improvements.

If you’re strong analytically and want to build product muscles over time, this role can evolve into a PM track as ShipMonk’s network and Transportation roadmap expand.

What You’ll Do

Parcel Network Analysis

• Independently analyze parcel cost drivers, including COGS, billable weight logic, DIM impacts, zone mix, surcharges, and packaging patterns.
• Monitor transit performance, first-scan timeliness, exception rates, LIT trends, and other KPIs that shape merchant experience.
• Identify anomalies and pressure-test underlying assumptions in our Virtual Carrier Network.

Optimization & Strategy Support

• Evaluate carrier service performance and cost structure to recommend allocation changes, zip strategies, or method rule updates.
• Support new carrier pilots and post-launch assessments using structured measurement frameworks.
• Build models to estimate the impact of carrier rate changes, configuration changes, or method consolidations.

Cross-Functional Partnership

• Work with engineering to troubleshoot logic, validate data, and guide improvements to routing, rating, and scan tracking systems.
• Collaborate with transportation operations and pricing to understand real-world constraints and merchant impact.
• Help prepare clear, data-backed narratives for executives, ops leaders, and carrier partners.

Build Operational Visibility

• Develop dashboards that highlight cost per order, margin trends, OTD, scan compliance, and carrier exceptions.
• Improve the reliability of existing reporting and automate manual workflows where possible.
• Translate complex parcel datasets into simple frameworks others can use.

Product Development Exposure

• Partner with the Senior PM to articulate problem statements, evaluate tradeoffs, and define success metrics for transportation features.
• Support discovery work by quantifying merchant pain points, operational bottlenecks, or cost-performance tradeoffs.
• Contribute to prioritization conversations using data and clear reasoning.

What You Need to Succeed

• 2–4 years of experience in analytics, product analytics, transportation, supply chain, or a similar field.
• Strong SQL ability; comfortable exploring large, messy datasets and building your own logic for insights.
• Ability to go beyond “what” and explain the “why” and “so what” for each analysis.
• Strong communication skills with a bias toward clarity and structured thinking.
• Comfort working with ambiguous problems and forming hypotheses to test.
• Curiosity about product development and a willingness to take on scoped PM work as you grow.
• Bonus: experience with parcel shipping data (carrier scans, zones, billing, surcharges, quality metrics).
• Bonus: experience working in Snowflake and familiarity with modern analytics environments (Metabase, Hex, Looker, Tableau, etc.).

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.