Functional Lead

You’ll report to: Stuart Cheasley, Lead functional Consultant

Team: Delivery

Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week.

Salary Range: £80,000 - £100,000 per annum

Role Type: Full-time, Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available

 

The Functional Lead Role

As a Functional Lead, you will sit at the intersection of business analysis, delivery, and product expertise. You’ll play a pivotal role in shaping delivery outcomes - defining what good looks like, guiding scope and priorities, and ensuring that customer value remains at the heart of every engagement.

You’ll use your system knowledge and strategic thinking to translate business intent into achievable, product-aligned solutions, ensuring our delivery teams build the right things in the right way. You’ll work closely with Business Analysts, Delivery Managers, and Product teams to articulate requirements, steer design decisions, and safeguard the integrity of our platform.

 

About Send 

In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise.

By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK’s top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility.

In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US.

The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.

In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent’s Underwriting Workbench reports for both North America and Global Markets.

Our vision is to be the market-leading underwriting software platform for agile carriers.
#loveunderwriting

 

Our Funding 

From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We’re proud to have the support and expertise of our investors, Mercia and Breega.

We are now preparing for our Series B round and are excited about the growth acceleration this will enable.

 

What You’ll Be Doing as a Functional Lead

• Act as a system and product subject matter expert, guiding clients, delivery partners, and internal teams on how Send’s platform can best meet business outcomes.
• Shape and define delivery scope, translating strategic objectives into achievable workstreams that maximise customer value and product alignment.
• Lead and facilitate workshops and discussions to articulate the “why” and “how” behind requirements gathered by Business Analysts.
• Provide clarity and direction to delivery teams, balancing business needs against system capabilities and constraints.
• Support Business Analysts by validating requirements, reviewing user stories, and ensuring alignment to solution scope and business objectives.
• Collaborate with Solution Architects and Product Managers to ensure delivery remains feasible, scalable, and aligned with Send’s product roadmap.
• Influence delivery direction through strong communication and stakeholder engagement, both internally and with customers.
• Participate in demonstrations, playback sessions, and UAT discussions, ensuring delivered functionality supports intended outcomes.
• Act as a guardian of delivery integrity, ensuring solutions stay within scope and aligned with the product’s intended use.

 

The Skills and Experience Needed for the Functional Lead Role

• Insurance Domain Expertise: Strong background in commercial or specialty insurance, ideally with exposure to underwriting workflows, MGAs, or delegated authority.
• System & Product Knowledge: Deep understanding of SaaS or enterprise platforms, with the ability to articulate system capabilities and constraints at both strategic and detailed levels.
• Delivery Influence: Experience steering delivery direction and priorities without formal line management responsibility.
• Stakeholder Engagement: Confident working with senior client stakeholders, delivery partners, and cross-functional internal teams.
• Analytical Thinking: Ability to assess business needs and translate them into structured, achievable technical and functional outcomes.
• Communication & Facilitation: Skilled at leading discussions, managing differing viewpoints, and achieving alignment on complex topics.
• Business Outcome Focus: Keeps the customer’s business goals at the centre of delivery decisions, tying functionality to tangible value.
• Collaboration: Works closely with Business Analysts, Delivery Managers, and Product teams to create clarity and momentum in delivery.

 

What’s on Offer - Life at Send 

Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy.

Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.

Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.

Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.

Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Check out Send’s public Handbook for more information about our product, recruitment process, team, benefits, and much more.

 

Functional Lead Interview Process

Our recruitment process for the Functional Lead role is a minimum of three stages:

Stage 1 - Intro call with our in-house recruiter, Liam (30 minutes) - This will cover your background, motivations and communication, along with a chance to get to know Send and the role better.
Stage 2 - Interview with Stuart Cheasley, Lead Functional Consultant and Jo McGlynn, Portfolio Manager (45 minutes)
Stage 3 - Interview with Tash Bond, Chief Delivery Officer and Niraj Dave, Head of Delivery US (45 minutes)
30-minute call with a Send Founder

 

At Send, we’re focused on strengthening our culture-not hiring people who simply “fit” into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance.

If you’re interested in a role at Send but don’t meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We’re committed to changing that.

We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status.

We know that inclusive hiring is an ongoing journey, and we’re always looking to improve. If you have feedback on our hiring or interview process, we’d love to hear it.

If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application-we want to ensure your experience is as smooth and comfortable as possible.

Need support with your application or have a question about the role? Email us at liam.longstaff-pagoni@send.technology.