KYC and Onboarding Specialist - Fixed term (12 months)

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE MISSION:

At Scalapay, every merchant journey starts with us. As Scalapay grows, Gabriele Alessi, our Head of Operations and Giulia Rinalidi, our Merchant onboarding & Support team lead are looking for a KYC & Onboarding Specialist to join our Operations team and make sure that journey is smooth, compliant, and fast.

You'll be on the front line: reviewing documents, running AML checks, and talking directly with merchants to get them live as quickly as possible.

This is a hands-on operational role where a significant part of your day will involve repetitive tasks.
We're looking for someone who doesn't mind that. If you're the kind of person who takes pride in doing things right, every single time, and always has an eye out for a smarter way to work, you'll fit right in.

WHAT YOU'LL DO:

• Guide merchants through the onboarding process from start to finish
• Review and validate KYC documents
• Perform AML screenings and flag anomalies
• Contact merchants via call and email to support and accelerate onboarding
  

YOU'RE A GREAT FIT IF YOU:

• Hold a degree in a paralegal field or have at least 1 year of KYC/AML experience in a regulated entity
• Are fluent in Italian and English (French or Spanish a plus)
• Are comfortable with repetitive, operational work and take pride in doing it well
• Love finding simpler ways to get things done
• Use AI tools in your daily workflow and are willing to find innovative solutions

1. An initial chat with our Talent team
2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders
4. A chat with our CEO or CFO, to test your logical reasoning and the fit with our company culture
   
   

Timing in hiring does indeed matter though we value even more finding the perfect fit for the role and the team. With high internal standards, a job may remain open or be reposted several times.

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. 

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.