Account Manager - Travel

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE MISSION
We are looking for a motivated Account Manager Travel to create long-term, trusting relationships with our merchant partners in the Italian Travel industry (Tour Operators, Transportation, Accommodation, Experiences). The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross-selling of additional services. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing, and reporting key data points.

Key Responsibilities:

• Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio;
• Maximize account value by systematically identifying opportunities for product upselling and the cross-selling of Scalapay’s ecosystem of services; 
• Manage the Go-Live of your assigned portfolio, assisting the sales team in reducing time-to-market and negotiating the best setting with the merchant;
• Optimize integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option;
• Provide consultancy to our merchants on how to optimize revenue and marketing, leveraging Scalapay Value Proposition and your knowledge;
• Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team;
• Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research;
• Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion;
• Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager;
• Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services;
• Support your team and the overall strategy to continue positioning Scalapay as the pioneer in Buy Now, Pay Later for Travel;
• Meet your merchants face-to-face regularly via on-site visits, fairs, events, and other field activities (traveling time will account for at least 30% of the role); 
• Keep up to date with everything cool that's happening in the industry; think of yourself as the expert for innovation in the travel industry

Minimum Qualifications:

• Strong business acumen;
• Proven ability to grow partnerships;
• Proven experience in upselling and cross selling to maximize Merchants  portfolios Total Transaction Volume ;
• Excellent communication skills; proactive, organized and data-driven profile;
• Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines;
• Proficiency in Italian, and English is a must;
• If you speak MEDDIC, it’s a plus;
• 2/3 years experience in account management and/or business consultant, preferably in the Travel industry, it’s a plus.

Hiring process

1. A quick chat with one of our Talent Acquisition team members
2. A first interview with the Hiring Manager and/or CRO to deep dive into your experiences and better understand your motivation
3. A case study to test your hard skills, that will be debriefed with the Hiring Manager and CRO
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values

Compensation will be determined based on skills, experience, and qualifications. Expected gross annual base salary: EUR 35,000 - 40,000, plus variable compensation of EUR 10,000 - 15,000 based on performance.

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. 

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.