Operations Manager - Rental Services
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Operations Manager - Rental Services
Reporting to: Managing Director
Location: Newcastle (operating 2 days a week in the office)
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for an Operations Manager to join our team.
Are you a data-driven problem solver with a passion for optimising business operations? Join Rightmove’s Rental Services team as our Rental Services Operations Manager, where you’ll play a crucial role in driving efficiency, forecasting resources, and enhancing performance through data insights. Working cross-functionally, you’ll help shape operational strategies that align with our wider business goals, ensuring we continue to lead the market in rental services. If you’re eager to make a real impact in a fast-paced environment, we’d love to hear from you!
What you’ll be doing
- Own and deliver operational plans, performance MI and resource forecasting across all of Rental Services – Referencing, Insurance products and Tenant Services.
- Play a key role in the Rental Services Leadership team, steering discussions and decisions with data, insight and operational certainty.
- Driving process improvements and efficiency initiatives to enhance service delivery across all areas.
- Lead the operational elements of new tech deployment/ product related evolutions across the business.
- Analysing performance data to identify opportunities and mitigate risks and capitalise on opportunities through process change and better insight.
- Monitoring KPIs and generating insights through effective data management.
- Collaborating with cross-functional teams to optimise business operations.
- Manage projects from start to finish, working across the operation with key stakeholders.
- Aligning operational improvements with Rightmove’s strategy and objectives.
- Ensure business, consumer and customer needs are prioritised in decision making.
Who you are
- A commercially minded individual contributor who identifies opportunities to improve revenue and performance, with accountability for end‑to‑end delivery.
- Organised and self-disciplined, driven to proactively improve business operations, reporting quality and accuracy and general business success.
- Highly proficient in Excel and data analysis.
- Demonstrates advanced proficiency in SQL.
- Experience leading, driving and concluding projects and final outcomes
- Competent in playing a strong role with senior leadership
- A strategic thinker with strong problem-solving skills.
- A confident project manager, seeing through change and transformation.
- Excellent communication and stakeholder management
- Confident in facilitating discussions and driving consensus within teams.
- Detail-oriented with a proactive approach to identifying
- Charismatic leadership, confident in managing projects and seeing through change and transformation.
About Rightmove
Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.
We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:
- We create value…by delivering results and building trust with partners and consumers.
- We think bigger…by acting with curiosity and setting bold aspirations.
- We care deeply…by being real, having fun, and valuing diversity.
- We move together…by being one team - internally collaborative, externally competitive.
- We make a difference…by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
If all of this has caught your eye, you may well be a Rightmover in the making......
People are the foundation of Rightmove - We’ll help you build a career on it.
What we offer
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
- We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.
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